Onsite Service Specialist (Solon, OH)

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services, offering more than 2 million products with over 80 years of experience across dozens of industries.

About the role

The Onsite Service Specialist is a critical role located at a large strategic account(s) to support the customer facility. This associate will provide excellent service to drive long-term customer satisfaction, assist with procurement and order placement, and manage MSC ControlPoint Solutions (Vending, VMI, Crib) to deliver value.

Responsibilities

• Provide excellent customer service to assist in order placement, quoting, sourcing, and identification, collection, and logging of cost savings statistics.
• Manage MSC ControlPoint Solutions, including Vendor Managed Inventory (VMI), Vending, or Storeroom management programs, which may involve ordering, product put-away, and optimization.
• Determine optimal sourcing strategies for key customer projects, collaborating with the Category Team to drive savings and improve shop floor efficiency.
• Participate in customer plant/production meetings, strategic initiative projects, and Lean/Six Sigma events.
• Collaborate with the account team to maximize customer satisfaction and identify future projects.
• Resolve on-site customer product and service issues by providing sales-related solutions using common and alternative information sources.
• Consult with associates and strategic suppliers to locate effective sources of information.
• Provide customer service in accordance with MSC standards to ensure satisfaction, account retention, and revenue generation.
• Communicate customer concerns to management for effective and lasting resolution.
• Work closely with vendors to source products, produce quotes, expedite orders, and arrange product training.
• Foster the MSC Culture within the department and company to align with MSC’s vision and unity of purpose.
• Participate in special projects and perform additional duties as required.

Requirements

• High School Diploma or equivalent experience required; college degree preferred.
• 2+ years of experience in inbound/outbound telephone sales, outside sales, storeroom or inventory management, or customer service.
• Industry experience or relevant military experience is a plus.
• Metalworking knowledge and experience is beneficial but not always required.
• Computer literacy and proficiency with email, internet browsers, and/or the Windows operating system.
• Excellent problem-solving, customer service, and sales skills.
• Strong oral and written communication skills.
• Working industrial knowledge preferred.
• Valid driver’s license and ability to travel up to 10% of the time may be required.
• Ability to lift items up to 50 pounds as needed.
• This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).
• Must be currently authorized to work in the United States; sponsorship is not available for this position.

Pay

Compensation starts at $20.19 - $31.73 per hour, depending on candidate location and experience. The salary range is based on comparable roles in the industry and local cost of labor. Actual compensation is determined by the candidate’s relevant experience, education, and peer pay equity.

Benefits

• Comprehensive healthcare plans.
• Generous 401K and stock purchasing programs.
• Tuition reimbursement opportunities.
• Paid time off for holidays, vacations, and illness.
• Opportunity to join Associate Inclusion Circles (Women, Pride, Black, Generational, Veterans, HOLA, and Able) to promote awareness, collaboration, and respect.