Onsite Repair Technician

Responsibilities

• Sharpen, straighten, align, refurbish, recondition, repair, and replace missing or worn parts of customer instrumentation according to industry best practices and company guidelines.
• Repair, calibrate, and refurbish all general and specialty instrumentation and various other medical equipment as customary in a mobile unit; forward other equipment to designated service location.
• Ensure all information provided to the home office is correct and accurately recorded, including purchase order numbers where appropriate.
• Interact with hospital personnel in a professional and timely manner regarding repairs and upkeep of instrumentation to ensure customer service satisfaction.
• Generate and distribute paperwork to customers such as invoices, tray requests, tray rotation, and other documentation as required by SIS or the customer.
• Maintain a master tray list for each customer, including service dates.
• Maintain mobile repair lab inventory and supply levels, ensure periodic maintenance/repair of the vehicle, and maintain all service logs according to SIS SOP.
• Adhere to hospital criteria, products, special contract terms, etc.
• Identify areas of improvement regarding quality issues and offer solutions.
• Actively participate in continued education and training.