Onsite Priority Banker - Hoover, AL
About the Role
The Contact Center Priority Banker at Regions provides full-service banking to affluent clients through appropriate advice, guidance, and education on Regions’ financial products and services. This position is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act and is incentive eligible. Registration with the Nationwide Mortgage Licensing System and Registry (NMLS) is required. For more information, visit https://fedregistry.nationwidelicensingsystem.org.
Responsibilities
- Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services.
- Achieves required levels of inbound/outbound phone calls from the top 10% of Regions' customer base.
- Educates and advises customers on products and services, including all loan and deposit types.
- Takes ownership of customer issues and works proactively with the customer for resolution.
- Refers customers to an internal team of experts when complex financial goals and needs are recognized.
- Completes work with a limited degree of supervision.
Requirements
- High School Diploma or GED.
- Two (2) years of experience in customer service, sales, or banking.
- Ability to accurately observe stable and scrolling on-screen text and images.
- Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone.
- Ability to operate a keyboard and mouse to type and make on-screen selections.
- Ability to work at a computer for extended periods of time.
If applying for a remote position, the following technical specifications are required:
- Download speed of at least 50 megabits per second (Mbps).
- Upload speed of at least 5 megabits per second (Mbps).
- Must test on speedtest.net to confirm download speed or provide documentation from the provider.
- Must be directly connected to the Internet Router via ethernet cable. Satellite Internet, Wi-Fi, and Wi-Fi extenders are not allowed.
Preferences
- College Degree.
- One (1) year of experience in lending.
- One (1) year of experience in relationship-based client consultation.
Skills and Competencies
- Ability to adhere to policies, procedures, and guidelines.
- Ability to handle multiple priorities simultaneously.
- Ability to problem solve.
- Ability to provide personalized customer service.
- Ability to work in a fast-paced and energetic environment.
- Basic computer skills with the ability to navigate various systems.
- Intermediate knowledge of general banking, electronic banking, account opening processes, and credit card products and services.
- Strong communication and customer focus.
Schedule
Onsite Training Schedule: Monday to Friday from 8:00 am to 5:00 pm CST for 5 weeks. Full attendance throughout the training period is required.
After Training Work Schedule: Monday-Friday in the office from 10:00 am - 7:00 pm CST (one day off during the week either Tuesday, Wednesday, or Thursday) and every Saturday or Sunday from 10:00 am - 7:00 pm CST remotely. Your off day will be based on the needs of the business.
Pay
The target pay range for this position is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
- Minimum Job Range Target: $37,450.77 USD
- Median: $46,150.00 USD
This role is eligible to participate in a formulaic incentive plan, with potential to earn incentives based on performance against defined metrics and goals.
Benefits
Regions offers a flexible and comprehensive benefits package for eligible associates, including:
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental, and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
Note: Benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.