Onsite IT Support Technician - Pennsylvania

Job Summary Sigma is seeking an Onsite IT Support Technician contractor to serve as the in-person technology resource at one of our client sites. In this role, you will provide hands-on troubleshooting, hardware/software support, and day-to-day technical assistance to end users, including executive leadership, backed by our remote help desk and senior engineering teams, who will provide guidance, handle complex escalations, and support your continued growth. This is a great opportunity for someone with 3+ years of IT support experience who is ready to step into a client-facing role and build their technical skills. Responsibilities Provide in-person, first-line technical support to client employees for hardware, software, network, and peripheral issuesProvide responsive, discreet support to executives and senior leaders, including prioritized handling of their issuesSet up, configure, and deploy workstations, laptops, monitors, printers, and mobile devices, following Sigma’s standard procedures and checklistsAssist with onboarding/offboarding IT logistics (equipment provisioning, account setup, deprovisioning), including higher volume periods during company growthPerform basic identity administration tasks in Active Directory and/or Microsoft Entra ID (password resets, account unlocks, MFA support, group membership changes) as authorizedEnroll and support devices in the client’s mobile device management platformPerform initial troubleshooting of network connectivity issues (Wi-Fi, VPN, wired connections) and escalate to the remote engineering team as neededMaintain inventory of IT assets (laptops, loaners, peripherals) at the client site, including accurate records in the asset management system, reconciliation on a defined schedule, and chain of custody and data sanitization procedures for retired, lost, or returned devicesCoordinate with Sigma’s remote NOC/helpdesk team on ticket status, escalations, and recurring issuesSupport AV/conference room technology for meetings and events, including board and executive meetings, as neededUphold client security policies and data handling procedures at all times, including the protection of confidential and material nonpublic informationFollow client change control and documentation expectations for any GxP or validated systems, escalating rather than making changes outside approved proceduresServe as the day-to-day point of contact between the client’s staff and Sigma’s broader technical teamsDocument issues, resolutions, and troubleshooting steps clearly in the ticketing system, meeting Sigma’s documentation standards and agreed response and resolution targetsContinue developing technical skills through training, documentation, and guidance from senior team members Required Qualifications 3 or more years of experience in an IT support, helpdesk, or desktop support roleStrong customer service and communication skills, comfortable working directly with non-technical end users and senior executivesWorking knowledge of Windows OS environments; iOS for Apple devicesFamiliarity with Active Directory, Microsoft Entra ID, and Microsoft 365 (e.g., password resets, account setup, license assignment)Basic understanding of networking concepts (DHCP, DNS, VPN, Wi-Fi troubleshooting)Ability to lift/move IT equipment (up to 50 lbs) and work in server/closet spaces as neededEagerness to learn, willingness to take direction, and good judgment about when to escalate an issueReliable, professional, and able to represent Sigma well while working full time at a client’s offAbility to pass a background check and sign a client confidentiality agreemeNT Preferred Qualifications CompTIA A+ or Network+, or Microsoft certifications such as MD-102 or MS-900Experience supporting users in a pharmaceutical, biotech, or other regulated environmentExperience with Microsoft Intune or another MDM platform WORK ENVIRONMENT This position is based onsite at the client's office location in Yardley, PAStandard business hours with occasional flexibility needed for early morning setups, after-hours maintenance, or planned outagesContracted by Sigma Information Group, not the clientReports to a designated Sigma supervisor; day-to-day priorities are set by client IT leadership through SigmaSupported by Sigma's remote Help Desk and a named senior employee for escalation, with defined escalation response times.