Onsite IT Engineer - Vero Beach

Position Summary

Location: Vero Beach, FL
Schedule: Full-time onsite at client office
Salary: $70,000 – $80,000 / year

Responsibilities

• Provide prompt and effective support for end-user issues, ensuring timely resolution and tracking progress within SLA times.
• Collaborate closely with clients, Service Delivery Managers, and teammates to deliver high-quality service and foster a positive user experience.
• Lead and participate in various infrastructure improvement projects, contributing to enhanced system performance and user satisfaction.
• Maintain accurate documentation, create detailed support tickets, and log activities for efficient tracking and reporting.
• Offer hands-on support to executive teams, assisting with technology needs and strategic IT planning.
• Escalate complex issues to senior technical teams with comprehensive documentation of troubleshooting steps and recommendations.
• Develop and deliver end-user training on supported software and hardware, improving user confidence and system adoption.
• Aid in the installation and configuration of client-specific software and infrastructure, coordinating with vendors when necessary.
• Support Professional Services and Account Management teams by testing new environment configurations and providing valuable feedback.

Advanced Technical Responsibilities

• Enterprise Desktop Management: Deliver comprehensive support for workstation hardware and software (Windows/Mac OS) and mobile devices, ensuring seamless operations for end users and proactively optimizing their experience.
• Office 365 Administration: Take ownership of Office 365 services, including advanced troubleshooting and management of SharePoint, OneDrive, and other collaboration tools, driving productivity across the organization.
• Advanced Support Ticket Resolution: Efficiently resolve and document complex support tickets using ConnectWise, maintaining a customer-focused approach across calls, chat, and email. Handle escalated issues that require deeper technical insight.
• Network & Security: Conduct advanced troubleshooting for network issues (DNS, DHCP, VPN), support firewall configuration, and ensure secure and reliable connectivity across multiple locations.
• Windows & Virtual Server Management: Manage Windows environments and virtual server infrastructures, performing tasks like advanced file permissions management, Active Directory administration, and supporting enterprise-level configurations.
• Healthcare Application Support & Vendor Management: Act as a key liaison for EMR/EHR vendor management, ensuring quick issue resolution and minimizing downtime for critical healthcare applications.

Qualifications

• Minimum Education: High School Diploma or GED required.
• Certifications: CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications preferred; relevant experience will be considered in lieu of specific certifications.
• Experience: 5+ years in a helpdesk or similar advanced technical role, required. Prior experience in a Managed Service Provider (MSP) environment is preferred.
• Healthcare IT Experience: Previous experience in Healthcare IT is or other high compliance industry is required.
• Technical Proficiency: Experience with ConnectWise preferred; familiarity with troubleshooting medical software and equipment is a plus.

Perks & Benefits

• Comprehensive Health Benefits: Including medical, dental, and vision coverage to keep you and your family well.
• 401K with Company Match: Start planning for your future with our competitive retirement savings plan.
• Generous Time Off: Enjoy 9 paid company holidays, 3 weeks of PTO, plus an additional week of sick leave.
• Professional Growth: Take advantage of ongoing learning and development opportunities to advance your career including cert reimbursement, involvement in infrastructure projects, and mentorship.
• People-Focused Culture: Join a team that values work-life balance and a supportive, collaborative environment.

Additional Requirements

• This role periodically requires onsite field work involving physical activity, including bending, kneeling, and crouching, as well as lifting, carrying, pushing, and pulling equipment weighing 60 pounds or more.