Onsite IT/EMR Technician

This role provides hands-on technical support across clinic and business locations, combining field support with entry-level Electronic Medical Record (EMR) assistance. The position troubleshoots hardware, peripherals, and basic EMR workflows, coordinates with centralized IT teams, and ensures staff have the reliable tools needed to support uninterrupted patient care. Primarily based in Taylorsville, UT with travel to clinics as needed.

Responsibilities

• Onsite Technical Support: Troubleshoot and resolve physical hardware, software, connectivity, and peripheral issues for desktops, laptops, printers, scanners, phones, and signature pads. Respond to tickets requiring physical presence, support all staff, and coordinate with Help Desk when on-site troubleshooting is needed.
• EMR Specialist I Support: Assist users with routine EMR issues (login access, scheduling, scanning, tasking, documentation, prescriptions, and referrals). Document EMR issues clearly with technical steps for reproduction and urgency/escalation notes. Escalate complex EMR build, configuration, interface, reporting, billing, provider, or vendor-related issues to EMR Specialist II or EMR Administrator.
• Device Deployment & Lifecycle: Install, configure, relocate, and retire endpoint hardware. Prepare workstations according to IT standards and verify network/EMR readiness before deployment. Perform proper inventory standards and remove outdated, damaged, or retired equipment for disposal, reuse, or tracking.
• Peripheral & Network Troubleshooting: Support local/network printers, label printers, and clinical scanners. Perform basic physical network troubleshooting (cabling, port checks, Wi-Fi connectivity) and coordinate complex infrastructure fixes with the network team.
• Clinic Moves & Changes: Support office relocations and department reconfigurations, collaborating with facilities, vendors, and leadership to minimize downtime. Document completed moves, equipment changes, access needs, and follow-up work required.
• Ticket Management & Communication: Maintain accurate, timely documentation in the ticketing system. Prioritize issues based on patient care impact and translate technical concepts into plain language for clinical users. Maintain professionalism during urgent, high-pressure, or patient-care impacting situations.
• Compliance & Security: Strictly adhere to HIPAA, privacy, cybersecurity, and data protection policies when handling equipment, credentials, and patient-related workflows. Report suspected phishing, malware, unauthorized access, lost equipment, privacy issues, or security concerns according to policy.

Requirements

• High School Degree or equivalent.
• 1 year experience in desktop support, help desk, healthcare technology, or EMR support, preferred.
• Valid driver's license and reliable transportation for travel between clinic locations.
• Strong hands-on hardware and software troubleshooting abilities.
• Foundational knowledge of Windows operating systems, Microsoft 365, network connectivity, and clinical peripherals.
• Basic understanding of healthcare operations, clinical workflows, and EMR navigation.
• Excellent communication, customer service, and documentation discipline.
• Ability to handle high-pressure situations calmly, prioritizing patient-impacting issues.

Physical Requirements

• May require lifting/moving desktops, computer peripherals, and other equipment.
• Repetitive motion associated with operating a computer and other office equipment.
• May require occasional evening or weekend work during upgrades, moves, outages, go-lives, or special projects.
• May require participation in an on-call or escalation rotation, if assigned.
• Requires working in clinics, business offices, IT work areas, and remote support environments, including needed travel for in-person visits.

Benefits

• Vision
• Dental
• Medical
• Sick Leave
• Paid Time Off
• Life Insurance
• Paid Maternity Leave
• Tuition Reimbursement
• Short- and Long-Term Disability
• Employee Assistance Program (EAP)
• Health Savings and Flexible Spending Accounts
• 401(k) with a Company Match, Profit Share, and Safe Harbor Contributions

Pay

The salary range listed is the base salary range offered for this position. Actual salaries may vary depending on factors including but not limited to work experience, education, and/or skill level.