Onsite Implementation Manager

Responsibilities

• Perform routine inspections to ensure carts are stable, secure, and free of defects (e.g., loose screws, wobbling, damaged components). Repair or coordinate replacement of faulty parts.
• Assist with setup, installation, and deployment of new carts, tablets, and related hardware. Verify proper assembly and functionality.
• Conduct regular checks and on-site testing to ensure devices and carts are functioning properly in the client environment.
• Diagnose and resolve hardware and device issues. Collaborate with Supplier Help Desk and local IT; escalate and track issues as needed.
• Work closely with the client contact to address concerns related to hardware, service, or applications, providing hands-on assistance.
• Partner with the Client Success representative to support client satisfaction through responsive service and communication.
• Track maintenance, repairs, deployments, and recurring issues; provide updates and recommendations to improve reliability.

Physical Activities

• Involves light physical activity, including inspecting, assembling, loading/unloading and maintaining equipment
• Walking, standing, kneeling, bending while onsite to prepare, deploy, and install equipment.
• Continuous movement and communication for hands-on equipment demonstration and training.
• Must be comfortable spending extended periods of time in hospital and healthcare facility settings.
• Able to lift objects weighing up to 45 pounds.