Onsite Hospitality Manager

About the role

This is a property ownership role. You will manage at least 30 units at one of our properties in Salt Lake City, UT Market - member experience, property relationships, housekeeping vendors, maintenance, unit quality, and everything in between. You will oversee reservations made through Landing’s platform as well as OTA partners like Airbnb and Booking.com, resolve member issues across multiple channels, and report on property performance to your manager.

What you'll own

• Reservation management across direct and OTA channels — including Landing bookings and platforms like Airbnb and Booking.com
• Member experience from booking through checkout - tickets, inquiries, escalations
• Property and housekeeping partner relationships
• Market KPIs: NPS, CSAT, cleaning quality, growth
• Reservation coordination and maintenance escalation with property management teams
• Onboarding, installation, desinstallation, and launching of units at your property

What we're looking for

• Requires living and working on-site at the property
• Background in hotel operations, short-term rental management, vacation rental portfolio management, or high-volume hospitality - you know how to operate when guests don't wait
• Experience running a market, property, or operation with real autonomy - not just executing someone else's decisions
• Strong organizational and follow through skills - tickets don't resolve themselves and this role has a lot of them
• Ability to triage under pressure - three things are urgent at once, you know which one to move on first
• Comfort with ambiguity - we're a growth-stage company and the answer isn't always written down somewhere

Work Schedule & Availability

This role does not follow a traditional or fixed schedule. Due to the nature of onsite guest operations, regular work outside of standard business hours is expected, including evenings, weekends, and holidays. Schedules are driven by business needs. Flexibility is required to support guest operations.

What we offer

• Opportunities for upward mobility - we want you to grow with us! Our management team in Field Operations is built from internal promotions.
• Competitive compensation: $50,000–$55,000 base salary (based on experience) + performance bonus of up to 25% of base salary + housing
• Stock Options
• Comprehensive benefits package: Medical, dental, vision, life, AD&D, disability, mental health, pet, commuter benefits, and FSA or HSA options
• Retail retirement support: 401(k) plan + access to ImmediatePay
• Bountiful paid time off policy to support work-life balance
• Travel perk: $750 USD annually in Landing Stays