Onsite General Manager (Homestead)

About the role

RealManage Elevated Onsite is a division of RealManage, a company specializing in community association management with onsite staff. Our mission is to deliver the best lifestyle HOA management services to partner communities by leveraging the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite team brings decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities, with a focus on customer service and resident lifestyle.

RealManage Elevated Onsite is a values-based company guided by:

• Integrity: always doing the right thing.
• Respect: for customers, employees, and the company; mutual respect is the cornerstone of every RealManage relationship.
• Selflessness: more than teamwork; being part of something larger than ourselves.
• Personal Relationships: people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing.

Community

The Homestead HOA lifestyle program emphasizes community connection through organized events, shared amenities, and regular communication. Features include a fitness center, parks, trails, pools, and a central “Homestead Commons” area for recreation and gatherings. The HOA hosts frequent events and sends weekly and monthly updates to keep residents engaged and informed, fostering an active, family-friendly living environment.

Responsibilities

• Ensure compliance with all community policies and procedures as defined by the Board of Directors.
• Plan, develop, and approve operational policies, procedures, methods, and regulations related to general operations.
• Direct the work of all department managers.
• Serve as the primary driver in developing the annual operating, cash, and capital budgets; establish periodic checkpoints to assess budget compliance.
• Prepare monthly financial reports for the Board of Directors in a timely manner.
• Coordinate the development of long-range and annual business plans aligned with association bylaws and policies.
• Oversee the impact and effectiveness of association policies, programs, and processes; recommend changes as needed.
• Monitor the quality of association products and services to maximize member and guest satisfaction.
• Secure and protect all association assets.
• Maintain ongoing dialogue with members to gather input on association direction and improvements.
• Coordinate with the Board of Directors on the development and implementation of all strategic plans.
• Issue and update vehicle access transponders and data entry in the Gate House for new owners, renters, and current owners with new vehicles.
• Serve as the point of contact for various association committees; work closely with Committee Chairs on audits, purchases, work orders, contract signing, and file management; oversee vendor payments with Committee Chair approval.
• Create and update committee organizational charts, charters annually, and the code of conduct.
• Create community alerts and communications.
• Assist with special projects as directed by the board.
• Create job requisitions for all open positions; supervise, train, and develop onsite staff, including seasonal pool attendants.
• Draft and revise annual pool membership forms; approve time-off and hourly punch change requests; conduct monthly one-on-one meetings with office staff and annual performance management reviews; onboard new employees; and conduct discipline write-ups and documentation per company policies.
• Ensure office coverage during employee absences; monitor PTO and maintain the staff vacation calendar.
• Meet daily with maintenance to review work priorities and adjust as needed.
• Provide weekly board email updates.
• Board Meeting Preparation: Send a call for committee reports by the 3rd of each month and a follow-up one week before the deadline; note committees requesting time before the board to be added to the new business section of the agenda. Schedule Zoom meetings, assemble owner and board packets (agenda, minutes, committee reports, proposals, and new policies), send owner questions to the Board president before the meeting, and schedule meeting announcements to owners one week before the meeting. Print and prepare Board packets for pickup on Wednesday before the meeting.
• Board Meeting Follow-up: Draft meeting minutes within a week of the meeting for the Secretary to review; upload approved minutes to relevant web locations; create a list of action items to be completed before the next board meeting; notify contractors of bid approval; file approved policies with the county; and update owners on the outcome of their requests presented at the Executive Session.
• Coordinate Executive Session meeting setup.
• Prepare for the Annual Meeting (held on a Saturday).
• Association Secondary Website Webmaster: Review and approve or decline membership requests and update the calendar, events, policies, newsletters, minutes, office hours, and staff contact information.

Secondary Responsibilities

• Plan, develop, and approve specific operational programs, procedures, methods, rules, and regulations in alignment with general policies.
• Evaluate committee activities that report to the General Manager.
• Ensure compliance with purchasing policies and procedures.
• Provide counsel to management staff to ensure all employees are properly trained, supervised, scheduled, and knowledgeable of their responsibilities.
• Develop, maintain, and disseminate a basic management philosophy to guide all association personnel toward optimal operating results.
• Support internal controls.

The description is not intended to be exhaustive; responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.