Onsite General Manager (Hollywood, FL)

About the role

The Onsite General Manager serves as the chief operating officer of the Del Webb Sweetgrass Community Association and is responsible for overall leadership, administration, financial management, governance support, and operational performance of the Association.

Responsibilities

• Serve as the primary professional advisor to the Board of Directors
• Coordinate implementation of Board-approved policies and strategic initiatives
• Facilitate annual planning sessions and long-range strategic planning
• Attend Board, committee, annual membership, and special meetings
• Support Board orientation and continuing education
• Aide and support the board, committees and association general counsel in meeting or exceeding the timelines
• Lead development and administration of annual operating, reserve, cash flow, and capital budgets
• Monitor financial performance and provide variance analyses
• Coordinate audits, tax filings, and reserve studies
• Protect and safeguard Association funds and assets
• Direct and oversee all Association operations
• Monitor resident satisfaction and operational effectiveness
• Promote resident engagement and community programs
• Ensure all Association communications are accurate and timely
• Ensure high visibility of the management team and prioritize building relationships with residents
• Establish and maintain a friendly, service-oriented staff culture of empowerment
• Recruit, hire, train, coach, develop, and evaluate staff to ensure impeccable task execution
• Provide leadership to department managers and supervisors
• Ensure compliance with personnel policies and workplace safety requirements
• Oversee operation and maintenance of Association facilities and common areas
• Develop preventive maintenance programs
• Oversee capital improvement projects
• Coordinate emergency preparedness and insurance claim activities
• Utilization of personal vehicle and maintenance cart for work transportation
• Develop bid specifications and solicit proposals
• Evaluate contractor qualifications and insurance
• Monitor vendor performance and contractual compliance
• Oversee covenant enforcement activities
• Oversee Architectural Review Committee processes
• Ensure compliance activities are administered fairly and consistently
• Develop and administer risk management programs
• Ensure compliance with governing documents and applicable laws
• Maintain emergency response and business continuity procedure

Qualifications

• Proven experience in community association management, general management, or a related leadership role
• Strong financial acumen with budget development and monitoring experience
• Demonstrated ability to lead, develop, and coach staff teams
• Excellent written and verbal communication skills
• Strong interpersonal skills with ability to build relationships with residents, board members, and vendors
• Knowledge of facilities maintenance, capital projects, and vendor management
• Understanding of covenant enforcement and architectural review processes
• Familiarity with risk management and compliance requirements
• Ability to attend evening meetings as required
• Valid driver's license and ability to utilize personal vehicle for work transportation