Onsite General Manager (Crystal Falls)

About the role

The Onsite General Manager serves as the Chief Operating Officer of the Home/Condo Owners Association, overseeing day-to-day operations, compliance, budgeting, financial reporting, staff management, board coordination, and community engagement.

Job Type: Full Time

Responsibilities

• Ensure compliance with all community policies/procedures as defined by the Board of Directors
• Plan, develop and approve operational policies, procedures, methods and regulations related to general operating procedures
• Direct the work of all department managers
• Primary driver in the development of the annual operating, cash, and capital budgets; develop periodic checkpoints to assess compliance of the published budget
• Prepare monthly financial reports to the Board of Directors in a timely manner
• Coordinate development of long-range and annual business plans aligned with association bylaws and policies
• Oversee the impact and effect of association policies/programs/processes; recommend changes as needed
• Monitor quality of association products and services to ensure maximum member and guest satisfaction
• Secure and protect all association assets
• Establish and maintain ongoing dialogue with members to elicit input on association direction and improvements
• Coordinate with Board of Directors on development and implementation of all strategic plans
• Issue and update vehicle access transponders and data entry in the Gate House for new owners, renters, and current owners with new vehicles
• Serve as point of contact for various association committees; work closely with Committee Chairs on audits, purchases, work orders, contract signing, file saving, and timely vendor payments with Chair approval
• Maintain Committee Chair organizational charts, update charters annually, and enforce code of conduct