Onsite General Manager (Cape Royale POA)

RealManage Elevated Onsite is a division of RealManage, specializing in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services by encompassing the best people, technology, and service reputation. With decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments, we focus on customer service and lifestyle for residents and boards.

RealManage Elevated Onsite is a values-based company guided by integrity, respect, selflessness, personal relationships, and continuous improvement. We are a fast-growing team where energy, teamwork, innovation, and contribution are highly valued. RealManage has earned the prestigious Certified™ recognition from Great Place to Work®.

About the Community

Cape Royale is a deed-restricted lakefront community located approximately five miles from Coldspring in San Jacinto County, Texas, about 65 miles north of Houston. Situated on the southwest shore of Lake Livingston, a reservoir in the East Texas Piney Woods, Cape Royale offers a scenic and vibrant living environment.

About the Role

The Onsite General Manager serves as the Chief Operating Officer of the Home/Condo Owners Association, responsible for day-to-day operations, including all activities and relationships between the Association, Board of Directors, members, guests, employees, community, government, and industry.

Responsibilities

• Ensure compliance with all community policies and procedures as defined by the Board of Directors.
• Plan, develop, and approve operational policies, procedures, methods, and regulations related to general operating procedures.
• Direct the work of all department managers.
• Lead the development of the annual operating, cash, and capital budgets, including periodic checkpoints to assess compliance.
• Prepare monthly financial reports for the Board of Directors.
• Coordinate the development of long-range and annual business plans aligned with association by-laws and policies.
• Oversee the impact and effect of association policies, programs, and processes, recommending changes as needed.
• Monitor the quality of association products and services to ensure maximum member and guest satisfaction.
• Secure and protect all association assets.
• Establish and maintain ongoing dialogue with members to elicit input on Association direction and improvements.
• Coordinate with the Board of Directors on the development and implementation of all strategic plans.
• Issue and update vehicle access transponders and manage data entry in the Gate House for new owners, renters, and current owners with new vehicles.
• Serve as the point of contact for various association committees, working closely with Committee Chairs on audits, purchases, work orders, contract signing, and vendor payments.
• Create and maintain Committee Chair organizational charts, update charters annually, and enforce a code of conduct.
• Create community alerts and communications.
• Assist with special projects as directed by the board.
• Create job requisitions for open positions; supervise, train, and develop onsite staff, including seasonal pool attendants.
• Draft and revise annual pool membership forms.
• Approve time off and hourly punch change requests.
• Conduct monthly one-on-one meetings with office staff and annual performance management reviews.
• Onboard all new employees and conduct discipline write-ups per company policies.
• Ensure office coverage when employees are on vacation; monitor PTO and maintain the staff vacation calendar.
• Meet daily with maintenance to review work priorities and adjust as needed.
• Provide weekly board email updates.
• Prepare for board meetings: send calls for committee reports, schedule Zoom meetings, assemble owner and board packets (agenda, minutes, committee reports, proposals, new policies), and send meeting announcements to owners.
• Follow up on board meetings: draft minutes within a week, upload approved minutes to relevant web locations, create action item lists, notify contractors of bid approvals, file approved policies, and update owners on requests.
• Set up executive session meetings.
• Prepare for the annual meeting (held on a Saturday).
• Serve as the webmaster for the association’s secondary website: review and approve membership requests, update the calendar, events, policies, newsletters, minutes, office hours, and staff contact information.

Secondary Responsibilities

• Plan, develop, and approve specific operational programs, procedures, methods, rules, and regulations in concert with general policies.
• Evaluate committee activities that report to the General Manager.
• Ensure compliance with purchasing policies and procedures.
• Provide counsel to management staff to ensure proper training, supervision, scheduling, and knowledge of responsibilities.
• Develop, maintain, and disseminate a basic management philosophy to guide all association personnel toward optimal operating results.
• Support internal controls.

This description is not exhaustive; responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

Pay

$80,000 – $85,000 per year (depending on education and experience)

Schedule

Full Time