Onsite Field Service Engineer, MOCVD

Job Description

In the role of “on-site field service engineer”, you are responsible for the coordination of technical and administrative support activities at assigned customer location according to the on-site services support contract or as part of key account support. The On-Site Field Service Engineer will be responsible for execution of efforts on resolving technical and operational issues. This would include data collection, reactor data analysis, root cause analysis, generating corrective action and preventive plans, and providing updates to customers daily or agreed upon periodic updates. The On-Site Field Service Engineer would be the acting first line level of contact for the customer and will drive the AIXTRON support required according to the AIXTRON escalation plan. The On-Site Field Service Engineer offers support in the maintenance, repair, and upgrade of the equipment. Finally, the position is responsible for maintaining a high level of customer satisfaction while representing the interests of the company.

Physical Demands

• Frequent standing
• Occasional bending and squatting
• Might be requested to work off-hours, including weekends, up to 12-hour shifts
• Lift up to 50 lbs
• Must be able to participate in clean room contamination exposure prevention requirements, such as wearing appropriate apparatus (SCBA), etc.

Qualifications/Requirements

• At least 3-4 years of experience in R&D and/or production environment within the semiconductor industry.
• Direct experience with compound semiconductor & MOCVD operations, maintenance, & hardware engineering is a plus.
• Adept in mechanical drawings, electrical schematics, hand tools, multimeter, Helium leak checker, and high purity gas supply systems.
• A Technical associate’s degree (AS) in engineering or equivalent experience and knowledge. BS degree is a plus.
• A high level of written and oral communication skills is required.
• The ability to travel domestically and internationally for training & other company events.
• Working knowledge in the following areas is highly desirable:
  • Data Collection & Statistical Process Control (SPC)
  • Characterization methods used in semiconductor manufacturing
  • Root Cause Analysis (RCA) & Corrective Action Preventive Action Request (CAPAR)
  • Hardware to Process Interrelations
  • Customer Support
  • Fab/Production Automation & Enterprise Resource Planning Systems
  • Contamination Control in semiconductor manufacturing
  • LEAN & Six Sigma Concepts used in production environment
  • Quality Control Systems & Process Change Control
  • Generation of SOPs
  • Didactic training skills at different technical levels
  • Continuous Improvement Programs