Onsite Field Service Engineer, MOCVD

AIXTRON SE is a leading equipment manufacturer for the semiconductor industry and the market leader in complex deposition processes for compound semiconductors. Founded in 1983, the company has grown into a global technology leader publicly traded on the German stock exchange. AIXTRON Inc. serves as our North American sales and service hub, providing high-level technical support, training, and guidance on system operation, maintenance, and optimization to customers across North America.

About the role

As an On-site Field Service Engineer, you will coordinate technical and administrative support activities at assigned customer locations under on-site service contracts or key account support. You will resolve technical and operational issues, perform data collection and root cause analysis, and provide regular updates to customers. This role acts as the first point of contact for customers, driving AIXTRON support and ensuring high customer satisfaction while representing company interests.

Responsibilities

• Perform troubleshooting, warranty/service repairs, preventative and predictive maintenance, system monitoring, upgrades, and installations of AIXTRON reactors at customer sites.
• Act as a company liaison: provide status reports, respond to customer requests, address concerns, and advise on schedule changes or parts availability.
• Coordinate local technical support and serve as the main contact for account managers regarding status updates.
• Document all system problems and actions taken accurately.
• Meet with customers regularly to address issues and maintain reports on tool status, quality, and escalations.
• Train less experienced employees and customer representatives on equipment operations and maintenance.

Physical Demands

• Frequent standing; occasional bending and squatting.
• May require working off-hours, including weekends, up to 12-hour shifts, and lifting up to 50 lbs.
• Must comply with cleanroom contamination prevention requirements, including wearing appropriate apparatus (e.g., SCBA).

Requirements

• BS degree in electrical, mechanical, or computer engineering, or equivalent education and experience.
• At least 3-4 years of experience in R&D and/or production within the semiconductor industry.
• Direct experience with compound semiconductor & MOCVD operations, maintenance, and hardware engineering is a plus.
• Proficiency in mechanical drawings, electrical schematics, hand tools, multimeter, helium leak checker, and high-purity gas supply systems.
• Strong written and oral communication skills.
• Ability to travel domestically and internationally for training and company events.

Skills

The following areas of working knowledge are highly desirable:

• Data Collection & Statistical Process Control (SPC)
• Characterization methods in semiconductor manufacturing
• Root Cause Analysis (RCA) & Corrective Action Preventive Action Request (CAPAR)
• Hardware to Process Interrelations
• Customer Support
• Fab/Production Automation & Enterprise Resource Planning Systems
• Contamination Control in semiconductor manufacturing
• LEAN & Six Sigma Concepts in production environments
• Quality Control Systems & Process Change Control
• Generation of Standard Operating Procedures (SOPs)
• Didactic training skills at different technical levels
• Continuous Improvement Programs

Benefits

• A challenging role with creative potential at an innovative, international, and expanding technology leader.
• Flat hierarchies and direct interdisciplinary cooperation.
• State-of-the-art work environment with motivated, intercultural colleagues.
• Targeted personnel development through continuous specialized factory, field, and self-paced training.
• Development of personal skills.
• Wide range of employee benefits.