Field Services Engineer

About the role

This role is all about being the helpful guide and hands-on expert for people navigating their daily technology. You'll be on the front lines, acting as the go-to technology problem-solver and enabler, so others can stay productive and focused on their work.

Responsibilities

• Lead or assist with all levels of hardware/software configuration, installation, troubleshooting and maintenance of all devices including but not limited to desktops, laptops, mobile devices, printers, Microsoft and other applications.
• Provide onsite, telephone and e-mail based support of hardware/software installation and configuration, troubleshooting and maintenance of networking equipment including but not limited to routers, switches, wireless controllers, access points and telephony system.
• Efficiently diagnose, troubleshoot and resolve technical issues.
• Active Directory and E-mail administration.
• Perform basic user training as needed.
• Perform upgrades, routine maintenance and troubleshooting of varying hardware and software.
• Perform installations and moves of PCs, printers and peripherals at all locations.
• Responsible for adhering to company established security procedures.
• Proactively stay up to date with all the latest technologies.
• Recognize and escalate difficult technical issues within the organization or to external vendors.
• Work with support and/or product development personnel to troubleshoot and work around product issues.

Requirements

• HS Diploma or Equivalent required.
• Minimum of 2 years experience in end-user support and/or help desk mandatory.
• Certifications a plus.
• Experience with call tracking / ticket management system and asset inventories.
• Proficient with Helpdesk Standards Methodology preferred.
• Able to Image, install, configure, and troubleshoot desktop hardware and peripherals.
• Install, configure, and troubleshoot Windows 10, Mac and desktop applications.
• Reinstall desktops and laptops as needed.
• Install, configure, and repair desktop and network printers.
• Configure and implement diverse network devices. Provide intermediate network troubleshooting.
• Experience with Mobile Devices and Mobile Device Management.
• Basic knowledge of HP/Aruba products, security appliances, Firewalls, Wireless and MPLS.
• Basic knowledge of routing protocols.
• Basic knowledge of administration of Active Directory.
• Basic knowledge of account and mailbox administration for Microsoft Exchange.
• Basic Configuration and Administration of HP, Dell and Aruba products.
• Basic knowledge of networking including TCP/IP and Wireless.
• Working knowledge of desktop and printing hardware and software.
• Able to create technical documentation, Knowledge Base Articles / Technical Notes.
• Develop user training and instructional materials as needed.
• Excellent troubleshooting, planning and migration skills.
• Able to work both independently and in a team environment.
• Able to prioritize, organize and successfully work on several projects simultaneously with minimal supervision.
• Self-motivated, proactive, and resourceful.
• Positive, professional attitude.
• React quickly and adapt to changes in priorities, circumstances and direction.
• Apply high level of attention to detail and accuracy.
• Establish and maintain effective working relationships based on mutual trust, respect, and cooperation with manager(s), co-workers, employees we serve and vendors.

Qualifications

• Must have a current valid NYS driver's license and travel to various locations throughout Long Island with equipment.
• On-call rotation required.

Skills

• Well-organized with the ability to multi-task and work with minimal supervision required.
• Strong verbal and written communication skills.

Benefits

Comprehensive Paid Training
Exceptional Benefits: Including medical, dental, vision, life insurance, FSA, and EAP
Retirement Security: 403(b) retirement plan.
Invest in Your Future: Tuition reimbursement opportunities.
Career Growth: Opportunities for advancement within Brightway Living & Learning.
And More: Paid time off, paid agency holidays, and other valuable benefits!

Pay

$52,000/year

Schedule

Monday - Friday: 9 am - 5 pm