Onsite Engineer/Service Technician (HVAC)

Description

The Onsite Engineer / Service Technician at RK Industries is responsible for installing, troubleshooting, maintaining, and repairing equipment or systems at customer or project sites. This role involves a mix of field-based work and on-site support, ensuring equipment performance, resolving technical issues, and supporting project completion.

• Perform HVAC/R mechanical service activities, effective customer communication, diagnosis, and repair of industrial and commercial equipment.
• Perform planned maintenance tasks as prescribed for HVAC, mechanical, and associated building systems.
• Perform equipment start-up with associated documentation.
• Quality control inspections on RK Service work when assigned.
• Provide technical troubleshooting and diagnostics for HVAC, BAS, and related mechanical systems when needed.
• Monitor, operate, and make minor adjustments to building automation, HVAC, ventilation, and temperature control systems to maintain occupant comfort and system performance.
• Conduct routine on-site building rounds to identify deficiencies, operating issues, safety concerns, and corrective maintenance needs.
• Respond to tenant, owner, and customer service requests in a timely and professional manner.
• Support daily facility operations including filter changes, belt replacement, lubrication, minor plumbing and drain support, lighting and electrical coordination, and general mechanical room housekeeping.
• Maintain operating logs, service records, inspection documentation, and site-specific maintenance documentation as required.
• Coverage of work status, priorities, and follow-up needs with the Customer Services department, account management, site contacts, and vendors.
• Coordinate with subcontractors and specialty vendors on site when required and verify work is completed in accordance with site expectations.
• Support owner and occupant training as required.
• Identify opportunities for improved energy performance, equipment reliability, and preventative maintenance effectiveness.
• Maintain readiness for emergency response and after-hours support as assigned.
• Guide field staff in the execution of any or all of the tasks listed above when required by assignment or level.

Qualifications

• Associate degree or technical certification in engineering technology, mechanical, electrical, or related field, or equivalent field experience.
• 2+ years of field service, technician, or engineering support experience.
• 3+ years HVAC experience.
• Valid driver’s license.
• Strong troubleshooting and diagnostic skills.
• Strong communication and problem-solving abilities.
• Ability to work independently in field environments.

Minimum Physical Requirements

• Field-based role with work performed at customer or project sites.
• Travel may be required depending on project assignments.
• Work may occur in industrial, construction, or outdoor environments.
• Ability to lift 50 lbs and perform physically active work when required.