Onsite Endoscopic Specialist

Key Responsibilities

• Face-to-face customer support, including OR, SPD and Biomed
• Video tower/system set-up and support
• Inspection, repair, troubleshooting and replacement of KARL STORZ devices
• Monitoring, reporting, and facilitating repair/exchange transactions
• Transporting, cleaning/sterilization and packaging of instruments after use
• Trouble shoot video and instrument issues in the O.R.
• Instrument/equipment repair management

Requirements

• A minimum of high school diploma or equivalent
• Experience in Sterile Processing, Sales, or other Surgical Technology/Medical role
• Excellent written and spoken English language business communication skills
• Demonstrated success working in a collaborative, service-oriented team environment
• Effective communicator, collaborative, and effective time management
• MS Office - proficient user
• Must be able to lift/push/pull up to 25lbs

Preferred Qualifications

• Associate's Degree and/or CRCST certification

Key Attributes of an Exceptional OES

• Collaboration: Build strong, respectful relationships with team members, fostering an inclusive work environment and driving process improvements.
• Critical Thinking & Problem Solving: Analyze situations to understand the "why" and "how," delivering solutions with professionalism.
• Communication: Engage in clear, concise interactions with customers and colleagues, effectively conveying ideas and information.
• Customer Service: Create an environment where customers feel valued, respected, and understood, building lasting business relationships.
• Technical Proficiency: Utilize email, calendars, virtual collaboration tools, and spreadsheets to manage tasks, analyze data, and support business decisions.