Onsite Community Association Manager for High-Rise North Side Condominium

About the Company

The Building Group has been a leader in residential property management for over 30 years, providing management services to nearly 20,000 residential units throughout Chicagoland. The company values work-life balance and is growing its team to deliver exemplary property management services.

About the Role

The Onsite Community Manager will provide management services to a large condominium association located just off Lake Shore Drive in Chicago, IL. This role is ideal for a self-starter responsible for all operational and financial aspects of the property.

Responsibilities

• Answer resident questions and coordinate maintenance requests
• Oversee vendors and other service providers
• Attend board meetings and inspect the property
• Provide superior customer service to the Condominium Board of Directors, staff, residents/owners, and vendors
• Prepare and manage budgets, including forecasting and tracking operating and capital expenses
• Analyze and report on monthly financial reports
• Track income and assessment collections
• Supervise capital projects
• Use enhanced property management software and systems for reporting
• Maintain thorough knowledge of property management documents (Illinois Condominium Act, municipal laws, Association Declaration and Bylaws, Property Rules and Regulations, Certificates of Insurance, and Vendor Contracts)
• Execute emergency procedures
• Supervise staff, including training and delegation of tasks
• Address complaints and problem-solve
• Inspect the property to ensure maintenance aligns with resident expectations

Requirements

• Prior condominium or property management experience
• Illinois Community Association Management License (required)
• Bachelor’s degree
• Administrative, customer service, and supervisory experience
• Proficiency with Microsoft Office (Word, Excel)
• Good understanding of financial information
• Demonstrated organization and independent workload management
• Reliable transportation

Expectations

• Timely responses to inquiries and requests
• Consistent attendance and punctuality
• Professional attire and demeanor
• Strong written and oral communication skills, including active listening and problem-solving
• Flexible schedule (monthly evening meetings required)