Onsite Collections Representative - Augusta, GA
About the role
This is a fulltime position in our student loan servicing department. Looking for candidates with great customer service skills that would like to work in an office environment. Work Location: This is an onsite position at our Augusta, GA office.
Responsibilities
Call consumers to secure payments on past due student loan accounts. Each call is unique…you’ll never get bored! Our Collections Representatives also need to ensure that all work is performed in compliance with company policies as well as local, state and federal collections laws and regulations. Detail-oriented people are a great fit!
Qualifications
- High School diploma or equivalent
- Access to high-speed Internet required
- FDCPA knowledge preferred
- Professional phone etiquette and solid negotiating skills
- Positive attitude and strong customer service aptitude
- Ability to problem solve and multitask
- Willingness to maintain confidentiality
- Ability to remain in a stationary position 95% of the time
- Ability to exchange accurate information effectively over the phone
Benefits
- Paid training
- Team-oriented work environment
- Growth opportunity
- Generous bonus opportunity
- Comprehensive benefits package including medical, dental and vision
- 401k retirement plan with employer matching
- Paid time off
- Paid holidays
Pay
$16+ based on collections experience
Schedule
Training schedule: 2 Weeks Training/4 Weeks Nesting Monday-Friday 8am-5pm. Production schedule: Monday - Friday 4 days 8am-5pm and 1 day 10am-7pm.