Onsite Clinical Responder

JOB SUMMARY

The Onsite Clinical Responder supports TOSA's mission by managing referrals, serving as the first point of contact, and ensuring seamless communication with hospital teams. This role involves evaluating medical suitability, collaborating with hospital staff, and maintaining regulatory standards. Additional responsibilities include supporting families, performing case starts, and documenting clinical activity.

WORK SCHEDULE

This is a full-time non-exempt position working 12-hour shifts, including days, nights, weekends, holidays, and additional hours as needed.

Essential Job Functions

• Trips referrals in a manner demonstrating quality customer service.
• Performs referral evaluations on-site and via phone according to internal policies and procedures.
• Evaluates medical suitability of potential donors and checks Texas Donor Registry status.
• Maintains EMR access and collaborates with physicians and hospital staff for referral management.
• Informs hospital staff on referral progress and provides clinical updates.
• Demonstrates understanding of legal and hospital requirements for declaration of death and organ donation.
• Identifies legal next-of-kin and establishes effective working relationships with various stakeholders.
• Activates transport for clinical supplies and equipment and documents referral and donor activities.
• Consults with TOSA's Medical Director and AOC as needed.
• Displays a caring and courteous attitude, representing TOSA positively.
• Maintains confidentiality of patient and donor family information.

Additional Responsibilities

• Participates in interdisciplinary quality meetings, post-donor reviews, and training programs.
• Ensures compliance with TOSA's Safety, Quality, and Multicultural Organizational Plans.

Qualifications

• Associate's degree in allied or health science, or equivalent combination of education and experience.
• Licensed RN, LVN, Paramedic, RRT, or similar credentials, or relevant OPO experience.
• Experience in medical/critical care field.
• Understanding of medical terminology, pathophysiology, and clinical decision-making.
• Proficiency in EMR systems (EPIC, Cerner, Meditech preferred).
• Strong documentation and data entry skills.
• Excellent oral and written communication skills.
• Teamwork, clinical, analytical, organizational, and communication skills in high-stress environments.
• BLS certification.
• Computer literacy: Proficiency in iTransplant and Microsoft Office Suite.
• Working knowledge of standard office equipment.
• Valid driver's license and proof of auto insurance.
• Company-approved location tracking app for travel.
• Physical ability to lift at least 50 lbs.
• On-site access/clearance to all DSA facilities.
• Confidentiality of donor information maintained.