Onsite Client Logistics Representative
About the role
The purpose of your work is to serve as an Onsite Client Logistics Representative within Managed Services. You will oversee daily operational functions for Redwood's clients, providing exceptional customer service and managing various aspects of transportation and logistics.
Responsibilities
- Learn and understand the transportation & logistics industry and its impacts
- Understand and manage key customer contracts and routing guides
- Resolve customer problems such as order delays, missed pickups, deliveries, damages, and accounting discrepancies
- Communicate relevant updates to customers and/or internal teams
- Administer and facilitate customer and/or carrier portal training
- Manage carrier and customer relationships
- Coordinate new carrier on-boarding, capacity, and pricing requests
- Ensure shipments are planned and executed on-time according to customer specifications
- Manage day-to-day operations for key customer accounts
- Investigate and provide solutions to customer problems
- Multi-task and prioritize responsibilities for key customers
- Ensure shipments are free of discrepancies before audits and invoicing
- Work autonomously and handle after-hours customer requests as needed
Qualifications
- Transportation and logistics expertise
- Strong organizational and time-management skills
- Ability to work in a fast-paced, dynamic environment
- Effective written and verbal communication skills
- Ability to think critically and analyze data
- Ability to remain calm under pressure
Skills
- Knowledge of transportation management systems
- Ability to learn and understand system tricks and shortcuts
- Ability to understand compliance benchmarks and resolve exceptions
- Ability to manage multiple tasks simultaneously
- Ability to produce internal and customer-facing reports
- Ability to coordinate with multiple team members and departments
Benefits
- Paid time off, floating holidays, time off to volunteer and rollover
- Paid parental leave
- Medical, dental, vision, and 401k plans (with match)
- Flexible spending account, mass transit and dependent care plans available
- Health savings account, with a annual company contribution for plan participants
- Pet insurance, accident care, access to legal advice and more
Pay
The salary range for this position is $40,000 - $45,000. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the geographical location in which the applicant lives and/or which they will be performing the job.
Schedule
This position is full-time and onsite Monday through Friday from 8:00 AM to 5:00 PM with an hour break. Flexibility is available based on coverage.