Onsite Call Center Rep - Starting Monday, 10/5/2026 (Peachtree Corners)

About the Role

We are seeking ambitious, self-motivated and driven people for a rewarding career in the customer service arena. Join our thriving team as a Customer Service Representative.

Responsibilities

• Responsible for responding to daily customer requests, inquiries, and issues through various types of correspondence
• Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event
• Identify root cause of issues and concerns and determine resolution
• Maintain and organize all pertinent back up information to substantiate payment postings as necessary
• Follow up in a timely manner to ensure customer satisfaction
• On calls, where applicable, our agents must offer and explain the value of non-regulated products and services (for example: home wiring, surge protection, and water heater repair)
• Perform other duties as assigned by management

Qualifications

• High School Diploma or General Educational Development (GED) certificate or equivalent relevant work experience desired
• Previous call center/customer service experience preferred
• Exhibit strong attention to detail
• Good mathematical and analytical skills required
• Ability to maintain the highest level of confidentiality
• Proficient personal computer skills, including Microsoft Office
• Excellent interpersonal, written, and oral communication skills
• Ability to work in a team fostered environment
• Ability to work in a multi-tasked environment
• Ability to prioritize and organize work

Work Environment

• Office environment
• Ability to lift and/or move 20 pounds with or without accommodation
• Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

Pay & Schedule

• Compensation: $16.00/hour
• Paid Training Start Date: Monday, October 5, 2026
• Training Hours: Monday thru Friday: 9am - 6pm EST (3 weeks + 2 weeks of Nesting)
• Hours of Operation (following training): Monday thru Friday: 7am - 9pm EST and Saturday: 7am - 6pm EST
• During Training, you will be assigned a set work schedule within the indicated hours of operation

Benefits

• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays