Bi-lingual Onsite Call Center Rep - Starting Monday, 8/31/2026 (Peachtree Corners)

After submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

About the role

Build your future with a thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated, and driven individuals for a rewarding career in customer service at our Peachtree Corners office.

Responsibilities

• Respond to daily customer requests, inquiries, and issues through various types of correspondence.
• Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event.
• Identify the root cause of issues and concerns and determine resolution.
• Maintain and organize all pertinent backup information to substantiate payment postings as necessary.
• Follow up in a timely manner to ensure customer satisfaction.
• On calls, offer and explain the value of non-regulated products and services (e.g., home wiring, surge protection, and water heater repair).
• Perform other duties as assigned by management.

Requirements

• High School Diploma or General Educational Development (GED) certificate or equivalent relevant work experience desired.
• Previous call center/customer service experience preferred.
• Strong attention to detail.
• Good mathematical and analytical skills.
• Ability to maintain the highest level of confidentiality.
• Proficient personal computer skills, including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team-oriented environment.
• Ability to work in a multi-tasked environment and prioritize and organize work.
• Ability to lift and/or move 20 pounds with or without accommodation.
• Camera required: must be on during training from start to end of each shift (not including breaks and lunches).

Schedule

Training: Monday through Friday, 8:00 AM – 5:00 PM EST (3 weeks + 2 weeks of Nesting), starting Monday, August 31, 2026. During training, you will be assigned a set work schedule within the indicated hours.

Post-training hours of operation: Monday through Friday, 7:00 AM – 9:00 PM EST, and Saturday, 7:00 AM – 6:00 PM EST.

Pay

$17.00/hour.

Benefits

• Paid training.
• Team-oriented work environment.
• Growth opportunities.
• Comprehensive benefits package, including:
  • Medical, dental, and vision coverage.
  • 401k retirement plan with employer matching.
  • Paid time off and paid holidays.