Onsite Billing Specialist - Crossville, TN

About the role

Join Our Team at MasterCorp, Inc.! At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.

Position Overview: The Payroll/Billing Specialist position supports the Payroll Department by performing tasks to maintain employee payroll records. Duties include data entry, validation, and auditing of work performed, and general administrative work. In addition, this position is responsible for processing weekly payroll and billing for assigned sites, while maintaining a professional and respectful relationship with employees (both operations and corporate).

Responsibilities

• Perform data entry associated with weekly payroll processing for assigned sites
• Process invoices for resort locations for billing
• Research payroll and billing discrepancies
• Maintain payroll records in accordance with record retention policy
• Compile, prepare and maintain payroll reports and statistics
• Post hours worked by examination of time cards, time sheets, or electronic media
• Update and troubleshoot payroll, time reporting, and billing software as necessary
• Monitor payroll process and keep management aware of emerging problems/trends
• Perform payroll reviews on completed sites
• Answer inquiries from employees and management

Requirements

• High School Diploma or equivalent combination of education and experience
• 18 months of work experience
• Attention to detail
• Demonstrated ability to keep confidential information secure
• Working knowledge of multi-state payroll
• Ability to work independently in resolving issues proactively in a time‑sensitive environment
• Excellent verbal and written communication skills
• Ability to work in a team‑oriented environment
• Ability to organize workload, adapt quickly to change, and deliver under pressure of deadlines
• Requires knowledge of commonly used payroll concepts, practices, and procedures
• Demonstrated skills in Excel and Word
• Travel Requirements: Rarely – on average 5% of travel on a quarterly basis; will need to travel locally to gather content as needed