Online - Trip Planning Support Advisor- Entry Level

About the role

The Online Trip Planning Support Advisor is responsible for providing customer support through various digital platforms. This role requires excellent communication skills and the ability to handle inquiries related to trip planning, reservations, and cancellations.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Resolve customer issues related to trip planning, including changes to reservations and cancellations.
• Provide accurate and helpful information regarding travel policies and procedures.
• Handle escalated customer issues and escalate to higher levels of support if necessary.
• Follow up with customers to ensure their satisfaction and gather feedback for improvement.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Basic knowledge of travel industry terminology and processes.

Qualifications

• Proficiency in Microsoft Office Suite.
• Experience with online customer support platforms.
• Strong problem-solving and analytical skills.

Skills

• Customer service skills.
• Technical proficiency with digital support tools.
• Attention to detail.

Benefits

• Flexible remote work schedule.
• Competitive compensation package.
• Professional development opportunities.

Pay

$20-$25 per hour, depending on experience.

Schedule

Work hours are flexible and can be arranged to accommodate your needs, typically 8 hours per week.