Online Studio Casino Shift Manager - Full Time

Responsibilities

• Ensuring compliance with audit and operational regulations and guidelines.
• Preparing for new or changed services with full oversight of the change process and the maintenance of regulatory, legal, and professional standards.
• Maintaining and managing the performance of existing systems and services.
• Leading the studio team, recruiting, motivating, developing, and managing the performance of direct reports.
• Managing and leading a team, ensuring they are adequately trained, scheduled, and performing their duties efficiently.
• Overseeing and managing all gaming operations.
• Ensuring the highest level of customer service is provided.
• Handling escalated customer issues and complaints to ensure customer satisfaction.
• Implementing and maintaining security measures to prevent cheating and fraud.
• Acting as the final authority in resolving disputes or discrepancies related to gaming activities or customer interactions.
• Implementing training programs for studio gaming staff to ensure they are well-versed in studio gaming rules, regulations, and customer service skills.
• Preparing reports on gaming activities and customer feedback.
• Analyzing data to identify areas for improvement and operational efficiency.
• Ensuring that all gaming equipment, tables, and facilities are well-maintained and in good working condition.
• Implementing and promoting responsible gaming practices to ensure the safety and well-being of customers.
• Working productively to meet business and customer needs.
• Having excellent knowledge of all games and products and providing proper guidance where necessary.
• Amending and following up the Game Presenters’ roster and break list, ensuring responsibilities like approving swaps, vacation leave, and over-time are addressed, and ensuring the proper number of staff is present for each shift.
• Moderating the chat and monitoring players' bets, ensuring games are played appropriately.
• Making sure all team members follow company policies and regulations, including providing feedback and constantly monitoring their performance.
• Working in a quiet, clean, smoke-free environment.

Qualifications

Not specified