Online Sales Representative

About the role

As Mountain High Appliance's Online Sales Representative, you'll be the first point of contact for customers who reach out through the website. Your job is to turn digital interest into a real conversation and ultimately a sale. This is not a passive order-taking role. You'll engage customers proactively, understand their needs, and guide them toward a decision.

Responsibilities

• Monitor and respond to all incoming website chats, quote requests, and online inquiries promptly and professionally.
• Engage customers through written chat with the same consultative approach used on the showroom floor — ask the right questions, understand their needs, and recommend the right products.
• Follow up on open quotes and unresolved online inquiries to keep leads warm and move them toward a decision.
• Convert online interest into showroom visits, phone consultations, or direct sales — whichever path best serves the customer and closes the deal.
• Maintain accurate records of all online interactions, quotes, and follow-ups in NetSuite.
• Receive routed inbound sales calls from the front desk and provide product guidance, pricing, and availability information.
• Qualify inbound callers and route complex inquiries to the appropriate showroom salesperson when needed.
• Follow up on phone-based quotes and inquiries to drive conversion.
• Rotate into the walk-in customer queue when not actively managing online or phone inquiries.
• Provide the same high-touch, consultative sales experience on the floor as you do online.
• Collaborate with the sales team on shared customers and complex orders.

Requirements

• Previous sales experience — retail, showroom, inside sales, or a customer-facing environment where closing was part of the role.
• Strong written communication skills — you can build rapport, convey expertise, and guide a customer toward a decision through text-based chat without losing them.
• Comfortable on the phone — confident, warm, and able to qualify and convert inbound callers.
• Self-motivated and able to manage multiple open conversations and follow-ups simultaneously without losing track.
• Comfortable with commission-based compensation and motivated by performance-based earning.
• Proficient with basic computer tools and able to navigate multiple platforms simultaneously.
• High school diploma or GED required.
• Must be able to work on-site at our Denver, CO location.

Preferred Experience

• Experience in live chat sales, e-commerce, or digital customer engagement.
• Background in appliance, home furnishings, kitchen/bath, or luxury retail.
• Familiarity with NetSuite or similar ERP/CRM platforms.
• Bilingual (English/Spanish) a plus.

Physical Requirements

• Primarily seated work managing online and phone inquiries, with periods of standing and walking when on the showroom floor.
• Occasional lifting of up to 20 pounds.

Compensation & Benefits

Pay: $50,000 – $100,000/year
Schedule: Sunday 12:00PM - 5:00PM | Monday - Thursday 9:00AM - 5:30PM | Friday & Saturday OFF
401(k) with company matching
Health, dental, and vision insurance
Life insurance
Flexible spending account
Paid time off
Employee discount
Work Location: In person | Denver, CO