Online Sales Assistant

Job Requirements

At New Home Star, we empower high-performing sales professionals with industry-leading training, advanced technology, and meaningful career opportunities. We're hiring an Online Sales Assistant, a highly organized, customer-focused professional who helps drive the success of our Online Sales team.

About the role

This fully remote position combines customer engagement with operational support. You'll assist prospective homebuyers by responding to inquiries, qualifying leads, scheduling appointments, and maintaining consistent communication throughout the buying journey. Behind the scenes, you'll also provide critical administrative support through CRM management, reporting, documentation, and coordination that helps keep our sales team operating efficiently.

Responsibilities

• Respond promptly to online inquiries and engage prospective homebuyers through phone, email, text, and chat.
• Qualify leads by understanding customer needs, timelines, and buying goals.
• Schedule appointments for onsite sales teams and ensure a seamless handoff throughout the customer journey.
• Build positive relationships that create an exceptional first impression of our builder partners.
• Maintain accurate and detailed customer records within the CRM.
• Document customer interactions, update lead statuses, and ensure data integrity.
• Prepare reports, track key sales metrics, and assist with team reporting.
• Support scheduling, follow-up coordination, and other administrative tasks that improve team efficiency.
• Assist with special projects and operational initiatives as assigned.

Requirements

• Availability: Ability to work 12-hour shifts from 8 AM–8 PM in Pacific Time and Central Time; weekend availability required.
• Ability to work a flexible schedule based on business needs.
• Experience: Customer service, inside sales, sales support, call center, administrative, or real estate experience preferred.
• Experience supporting multiple priorities in a fast-paced environment is highly valued.

Skills

• Strong people skills with the ability to communicate clearly and professionally with customers, team members, trade partners, and the general public;
• Exceptional attention to detail and time management;
• Tech-Savvy: Proficiency with Microsoft Office, particularly Excel;
• Experience working within CRM platforms and maintaining accurate customer records;
• Comfortable learning new technology and systems quickly.

Benefits

• $23/hour and a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more.
• Award-Winning Culture: Supportive, high-energy team with leadership dedicated to your success, recognized in 2025 as the Best Place to Work in Real Estate and Glassdoor’s Best Places to Work.

Pay

$23/hour

Schedule

12-hour shifts from 8 AM–8 PM in Pacific Time and Central Time; weekend availability required.

Qualifications

• Bachelor’s degree preferred.

Skills

• Strong people skills with the ability to communicate clearly and professionally with customers, team members, trade partners, and the general public;
• Exceptional attention to detail and time management;
• Tech-Savvy: Proficiency with Microsoft Office, particularly Excel;
• Experience working within CRM platforms and maintaining accurate customer records;
• Comfortable learning new technology and systems quickly.