Online Live Chat

About the role

Cornerstone Media Group is seeking a friendly, detail-oriented Online Live Chat Representative to join our remote customer support team. This entry-level position is ideal for candidates with customer service, administrative, retail, or clerical experience who enjoy helping others through written communication. As an Online Live Chat Representative, you will assist customers by answering questions, providing information about products and services, resolving basic inquiries, and ensuring every interaction delivers a positive customer experience. No prior live chat experience is required—we provide comprehensive training.

Responsibilities

• Respond to customer inquiries through live chat in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Resolve routine customer concerns or escalate complex issues when needed.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with team members to ensure exceptional customer service.
• Meet quality and response time standards.

Requirements

• High school diploma or equivalent.
• Previous customer service, administrative, receptionist, cashier, retail, or clerical experience is a plus.
• Strong written communication and typing skills.
• Basic computer proficiency and ability to multitask.
• Dependable, organized, and customer-focused.
• Ability to work independently in a remote environment.

Benefits

• Permanent part-time remote position.
• Flexible scheduling.
• Competitive pay.
• Paid training.
• Health, wellness, and employee assistance benefits.
• Paid time off and company-recognized holidays.
• Career growth and advancement opportunities.
• Supportive, collaborative remote work environment.