Live Chat Support

Job Overview

Key Responsibilities

Qualifications

Benefits

Pay

Schedule

Enel, a multinational energy company and a leading integrated operator in the global electricity and gas markets, is seeking a dedicated and professional individual to join their team. With operations in over 34 countries and a customer base of almost 72 million end-users, they are currently looking for a Live Chat Support representative to join them on a part-time basis. This role is based in United, Pennsylvania, United States, and is a fantastic opportunity for an exceptional communicator to provide first-class support to their valued customers.

Responsibilities

• Responding promptly and professionally to customer enquiries via live chat.
• Providing accurate and comprehensive information regarding their services, products, and billing.
• Identifying and assessing customer needs to achieve satisfaction and resolution.
• Troubleshooting issues effectively and escalating complex cases to the appropriate department when necessary.
• Maintaining detailed and accurate records of customer interactions and transactions.
• Working collaboratively with team members to improve customer service processes and performance.
• Upholding the company's brand voice and high standards of customer care in all communications.

Qualifications

• Proven experience in a customer service role, with direct experience in live chat support being highly advantageous.
• Exceptional written communication skills, with a strong command of English grammar, spelling, and punctuation.
• Excellent typing speed and the ability to manage multiple chat conversations simultaneously.
• A customer-focused mindset with a patient, empathetic, and professional demeanour.
• Strong problem-solving skills and the ability to think critically under pressure.
• Proficiency in using CRM software and other customer support tools.
• The ability to work independently and contribute positively to a team environment.

Benefits

• A competitive hourly wage.
• The opportunity to work for a global leader in the sustainable energy sector.
• A supportive and collaborative team culture.
• Opportunities for professional development and training within a forward-thinking organisation.

Pay

The offered compensation for this role is between $28.67 and $31.24 USD per hour.

Schedule

The role is available on a part-time basis.