Online Grocery Pick-Up Clerk

About the role

Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers’ on-line orders in the most efficient manner with attention to freshness and quality. The team assembles customers’ on-line orders, processes coupons and payment, and delivers and loads orders to cars when customers arrive at store for pick up.

Responsibilities

• Select and gather products for customers’ on-line orders with attention to freshness and quality.
• Initiate and complete the selection process for customers’ on-line orders.
• Scan and bag orders on the go while following all bagging standards.
• Communicate any substitutions or exceptions to the customer’s order at time of pick-up.
• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector according to guidelines and store products in optimal temperature zones.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer’s order from all staging locations and ensure order accuracy; load order into customers’ cars.
• Provide a positive customer service experience that makes customers want to return to on-line shopping.
• Process the orders through the point of sale (POS) system.
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair.
• Perform required opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet or exceed productivity standards.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (e.g., counting, addition, and subtraction).
• Excellent oral and written communication skills.

Desired Previous Experience

• Any experience as a personal shopper.
• Experience in a production-oriented or warehouse environment, stocking shelves.
• Experience as a cashier.

Core Values

• Respect
• Honesty
• Integrity
• Diversity
• Inclusion
• Safety