Online Grocery Pick-Up Clerk

About the Role

Select and gather products for customers' online orders in the most efficient manner with attention to freshness and quality. Assemble customers' online orders, process coupons and payment, and deliver and load orders to cars when customers arrive for pick‑up. Provide a positive customer service experience that encourages repeat online shopping and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Select and gather products for customers' online orders efficiently, ensuring freshness and quality.
• Assemble online orders, process coupons and payment, and deliver/load orders to customers' cars at pick‑up.
• Scan and bag orders on the go while following all bagging standards.
• Communicate any substitutions or exceptions to customers at pick‑up via a portable phone.
• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from the Order Selector, store products in optimal temperature zones, and follow directions in the note section.
• Ensure quality and freshness of all items chosen.
• Retrieve each customer's order from staging locations, verify accuracy, and load the order into customers' cars.
• Process orders through the point‑of‑sale (POS) system.
• Follow policies and procedures to determine appropriate substitutions for out‑of‑stock items.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item‑location discrepancies and invalid temperature types to the e‑Commerce supervisor.
• Inspect equipment and notify the store Pick‑Up supervisor or other management of items needing repair.
• Perform required opening and closing procedures.
• Assist in training new e‑Commerce team members.
• Meet or exceed productivity standards.
• Work cooperatively in a high‑paced and sometimes stressful environment.
• Manage conflict in a reasonable, non‑confrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential job functions of this position with or without reasonable accommodation.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, subtraction).
• Excellent oral and written communication skills.
• Desired experience: personal shopper, production‑oriented or warehouse environment, stocking shelves, or cashier experience.

About the Company

Based in Wyoming, Metro Market merged with The Kroger Company in 2015. Today, we proudly serve Metro Market customers in 16 stores throughout the state. As part of the Kroger family of companies, we bring diverse teams with a passion for food and people together with one common purpose: to feed the human spirit. We strive to provide the ingredients you need to create your own recipe for success at work and in life, offering opportunities for growth, learning, and a supportive community.

Benefits

• Comprehensive healthcare coverage—including medical, dental, vision, and prescription plans—through company or collective bargaining agreements.
• Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support via free counseling (Employee Assistance Program) and confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases such as food, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career through an industry‑leading Continuing Education program.
• Extensive growth potential through industry‑leading training programs and diverse career pathways.