Online Grocery Pick-Up Clerk

About the Role

As an Online Grocery Pick-Up Clerk and In-Store Grocery Shopper, you will play a crucial role in ensuring customers receive a positive and efficient online shopping experience. Your primary responsibilities will include selecting, assembling, and delivering customers' online orders while maintaining high standards of freshness, quality, and customer service.

Responsibilities

• Select and gather products for customers' online orders with attention to freshness and quality.
• Initiate and complete the selection process for online orders.
• Assemble orders, process coupons and payments, and load orders into customers' cars upon arrival.
• Scan and bag orders following all bagging standards.
• Communicate substitutions or exceptions to customers at the time of pick-up.
• Ensure ease of shopping, variety, freshness, and cleanliness to meet/exceed customer expectations.
• Adhere to food safety procedures, local/state/federal laws, and company guidelines.
• Store products in optimal temperature zones and ensure order accuracy.
• Follow directions provided in the note section of orders.
• Respond to customer calls professionally and promptly using a portable phone.
• Retrieve orders from staging locations, ensure accuracy, and load them into customers' cars.
• Process orders through the point of sale (POS) system.
• Determine appropriate substitutions for out-of-stock items following policies.
• Maintain organization and cleanliness of staging areas and equipment.
• Report discrepancies (pricing, scanning, item location, invalid temperature types) to the e-Commerce supervisor.
• Inspect equipment and report repair needs to store management.
• Perform opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Provide support to minors, individuals with special needs, and older adults.

Qualifications

• Minimum Requirements:
  • Ability to work without supervision.
  • Ability to read shelf tags.
  • Basic math skills (counting, addition, subtraction).
  • Excellent oral and written communication skills.
• Desired Experience:
  • Experience as a personal shopper, in a production-oriented or warehouse environment, stocking shelves, or as a cashier.

Skills

• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Conflict management in a reasonable, non-confrontational, and cooperative manner.
• Honesty and integrity in handling customer and business information.
• Ability to follow directions and seek assistance when necessary.