Online Client Services Specialist – Events - Training Provided

About the role

The Online Client Services Specialist will be responsible for providing exceptional customer service to clients attending events and training sessions. This role requires strong communication skills, the ability to handle multiple tasks simultaneously, and proficiency in using online platforms.

Responsibilities

• Answer client inquiries via phone, email, and live chat
• Manage event registrations and confirmations
• Provide technical support for online event platforms
• Follow up with clients post-event to gather feedback and resolve issues
• Collaborate with internal teams to ensure seamless event execution

Requirements

• Bachelor's degree in Communications, Customer Service, or related field
• 2+ years of experience in a customer service role
• Experience with event management software and online platforms
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills

Qualifications

• Proficiency in Microsoft Office Suite
• Ability to work independently and manage time effectively
• Passion for customer service and learning new technologies

Skills

• Customer service orientation
• Technical troubleshooting
• Event planning and coordination
• Problem-solving skills

Benefits

• Training provided
• Flexible remote work schedule
• Competitive compensation package

Pay

$50,000 - $60,000 annually

Schedule

Full-time position with flexible hours to accommodate events and training sessions