Online Account Opening Specialist - Operations Specialist

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for providing quality service and efficient operations support for the assigned areas, internal business partners, and external customers and clients. Key responsibilities include providing clients with accurate information by keeping abreast of procedures and demonstrating the ability to provide complete and concise explanations to inquiries made from all levels of personnel. Job expectations include focusing on more complex processes. Line Of Business Job Description Online Account Opening Specialists are critical to the development and growth of the business through the onboarding of new digital accounts. They drive exceptional client care at the inception of the client relationship. Responsibilities: Review and remediation of account applications that are submitted online via MerillEdge.comReview client information for completeness and client verification via the firms policies and proceduresFollow up with clients, gathering additional information, and setting expectations to fulfill the requestDeliver high quality customer service, while demonstrating strong client focus, product knowledgeKeen attention to detail and problem resolutionProvide internal and external clients with accurate information by keeping abreast of proceduresAbility to provide complete and concise explanations to inquiries made from all levels of personnel.Processes transactions according to established procedures and prescribed processes requiredDemonstrates operational discipline while handling complex and diverse operational functionsCovers one or more operations functional areas, such as analyses, report generation, opening new accounts, trade processing, payment processing, and data entryAssists with phone calls, email boxes, and processing queues Required Skills: Demonstrated ability to consistently meet or exceed established performance, productivity, quality, and service-level scorecard metrics in a fast-paced, metrics-driven environment.Proven ability to balance client needs, quality standards, and business objectivesAbility to multi-task and independently prioritize his/her workloadAbility to deliver high quality partner support, stressing partner/client needs, problem resolution, and service/product knowledge, contact center call management A cooperative and professional work attitude Capability to efficiently deliver under stress and high volume Strong organizational skills, time management and quality/production metric goals Interpret Relevant Policies, Procedures, Laws, Rules, and Regulations as applicable to cases Strong analytical thinking, negotiation and problem-solving skillsCritical thinking, Innovative thinking Ability to foster collaborative relationships within and across business units Attention to detailPersonal end-to-end ownership of task resolution Excellent verbal, written and active listening, customer and client focus Application of sound judgment and enterprise-wide mindset in making decisions Understanding and demonstration of cultural awareness, integrity and ability to work as part of team Desired Skills: Some Customer Service and/or call center experience preferredKnowledge of Merrill systems, products and applications preferred Skills: Account ManagementAdaptabilityCustomer and Client FocusData Collection and EntryProcess EffectivenessActive ListeningContinuous ImprovementCustomer Service ManagementData Quality ManagementResult OrientationAttention to DetailBusiness Operations ManagementBusiness Process AnalysisCritical ThinkingProcess Management Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40