Online Account Opening Associate I

About the role

The Online Account Opening Associate I supports First Interstate Bank's Online Account Opening (OAO) delivery service, assisting clients through the bank's website or mobile app. This role may also assist branches with deposit account inquiries.

Responsibilities

• Reviews online account application statuses
• Validates document accuracy in the core operating system
• Facilitates accurate transactional entries
• Follows up and reports on missing documentation and information
• Mails out Account Agreements to correct signature card(s) (if applicable)
• Manages, reviews, and/or cancels incomplete applications and Auto-declined applications
• Critically evaluates information gathered from risk prevention sources and ensures consistency
• Validates and manages OAO account funding and chargebacks (ACH or credit/debit cards)
• Orders Debit Cards and/or checks for new OAO accounts (if applicable)
• Works with partner vendors to ensure operational processes and infrastructure are viable
• Works with the Analytics team and Product Manager to ensure proper reporting and analytics requirements are defined and supported by the business requirements
• Reviews compliance required documentation exists and for accuracy
• Provides exceptional customer service including responding to internal and external customer inquiries, troubleshooting, and resolving issues in a timely manner
• Actively looks for and identifies possible risks and fraudulent activities
• Works effectively in a team environment and promotes active listening, eliciting information, comprehending individual issues/needs, and recommending solutions
• Navigates multiple computer systems, applications, and utilizes search tools to find information
• Performs other job-related duties, special projects, upgrades, and conversions as assigned by management

Qualifications

• High School Diploma or GED required
• Less than 1 year related experience, training, and/or equivalent combination of education and experience preferred
• Ability to read, write, and communicate effectively
• Ability to perform basic mathematical calculations
• Ability to follow instructions and work independently
• Knowledge of banking operations and procedures
• Ability to adhere to operational controls and comply with relevant regulations