Oncology Scheduler

Schedule

This is a PRN position to cover planned and unplanned absences or when needed based on clinic operations. Clinic hours are M-F 8-5.

• Schedule and pre-register patients for provider appointments, infusion treatment visits, procedures, and other appointments using different EMRs (Epic and Aria) and contexts.
• Avoids overlays and duplicate patient medical records.
• Utilize 5 identifiers to ensure the correct patient is selected.
• Cover complex schedules for oncology patients who may be receiving treatment across the Cancer Center Departments (Radiation Oncology, Medical Oncology, Infusion, and lab) utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository.
• Multitask, communicate effectively, and work cooperatively in a fast-paced environment, working directly with Providers, Registered Nurses, Medical Assistants, outside contacts, and patients in the oncology clinical setting to schedule patients accurately.
• Notifies Supervisor of any discrepancies in Procedure Protocols, dictionary problems, or other EPIC issues.
• Complete insurance verification for all new patient consults.
• Educate patients on procedure preparations, appropriate dress requirements, and special instructions as guided by the Scheduled Procedure Protocol.
• Schedule patients based on the physician order and instruction.
• Attach the order to the appointment accordingly.
• Refer self-pay patients to financial counseling to secure the account.
• Inform patients and providers of out-of-network payer status if applicable.
• Prioritize and review work for optimal reimbursement and to avoid financial risk to both patient and the clinic.
• Understand prior authorization process and impact to scheduling.
• Ensure high-quality scheduling is completed accurately and timely through maintenance of departmental and/or individual work queues and reports.
• Responsible for meeting productivity and quality measures.

Qualifications

Education Required: High School diploma or equivalent, required. Preferred: Associate or Bachelor's Degree, preferred. Experience Preferred: Bilingual in Spanish and English, preferred. Previous hospital/medical office, medical insurance and/or customer service experience, including at least one (1) year of previous experience specific to patient scheduling, preferred.

Pay

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.85 - $25.61

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Intermountain Health is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.