Oncology Patient Service Lead

Patient Services

Affairs:

• Affirms and monitors the patient services workload and assigns duties.
• Adjusts assignments and provides input and assistance to fellow staff.
• Identifies recurring registration errors and identifies potential solutions.
• Serves as the liaison between patient services and other departments to help resolve account issues.
• Oversees or performs patient services or check-ins as needed.
• Ensures the completion of routine and priority tasks within established departmental time frames.
• Mentors and fosters a constructive teaching environment that helps students and new representatives build confidence in their skills, knowledge, and abilities.

Clerical

Tasks:

• Answers phones.
• Updates patient appointments.
• Retrieves, enters, and revises patient Electronic Health Records (EHR).
• Prepares and completes accurate documentation related to patient, procedures, and authenticates documentation.

Safety

Processes:

• Participates in quality improvement processes, including updating and revision of procedure manuals and interdisciplinary projects.
• Maintains a clean, neat, and safe working environment, including organizing files and keeping desks free of loose papers and clutter.

Compliance

Responsibilities:

• Maintains strictest confidence of all patient protected health information (PHI) and protects all PHI from accidental, intentional, or inappropriate disclosure.
• Documents patient information and services provided in accordance with state and federal regulations.