Oncology Case Manager - Houston, Texas

Position Summary

The Oncology Case Manager is responsible for maintaining and growing business with existing customers within an assigned territory. This role focuses on managing customer relationships end-to-end, ensuring a high-quality experience from order initiation through delivery of the laboratory report.

Job Responsibilities

• Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction.
• Execute customer retention strategies to maintain and grow existing accounts.
• Build and maintain value-based relationships with current customers, driving increased utilization of products and services.
• Maintain frequent communication with the teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices.
• Accurately document customer interactions, updates, and value-based activities in the CRM.
• Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions.
• Establish and maintain open communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction.
• Maintain assigned company equipment and assets.
• Submit required reports and documentation accurately and on time.
• Meet or exceed assigned performance goals.
• Support meetings, conferences, and trade shows as needed.
• Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy, requiring access to PHI.
• Maintain a primary focus on case management.

Required Qualifications

• Bachelor’s degree required.
• Minimum of three years of account management or customer-facing experience.
• Strong problem-solving and decision-making skills.
• Understanding of clinic-based business practices.
• Ability to learn proprietary software.
• Excellent written and verbal communication skills.
• Strong organizational, interpersonal, and collaboration skills.
• Valid driver’s license and reliable transportation.
• Successful completion of pre-employment requirements.

Preferred Qualifications

• Experience in pharma, medical device, or diagnostics.
• Oncology experience.

Physical Demands

• Ability to sit or stand for extended periods.
• Ability to lift routine office materials.

Additional Information

• Periodic travel required, including possible evenings, weekends, or holidays.
• Conditions of Employment: Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check (applicable for certain positions) and reference verification.

Caris Life Sciences is an equal opportunity employer.