Oncology Access Coordinator

This is a remote, 24/7 operations-focused role on the Oncology Access Team that supports timely, safe, and well-coordinated patient transfers and admissions to Dana-Farber Cancer Institute.

About the role

The Access Coordinator serves as a central point of communication between outside hospitals, accepting providers, and internal inpatient/outpatient teams. Responsibilities include collecting required information, routing transfer requests through established processes, sending admission notifications, and maintaining accurate real-time tracking of transfer/admission status, bed availability, and team census. This role also helps assign appropriate beds and clinical teams for admissions and provides administrative support to clinical access staff during high-volume periods. The position is critical as Dana-Farber transitions to a multi-campus model in the Fall of 2026.

This is a remote role requiring 24/7 coverage, including days, evenings, nights, weekends, and holidays. Schedules and hours (full-time or part-time) will be discussed and mutually determined during the hiring process.

Responsibilities

• Supports inpatient hospital admission workflow:
  • Collaborates with the Access Team to assign appropriate beds and teams for oncology patients requiring hospital admission.
  • Identifies specific patient needs (clinical, nursing, reason for admission) that influence team and bed assignment.
  • Sends notifications to inpatient/outpatient teams to ensure appropriate handoff and safe transitions for patients.
  • Updates data sources for daily admissions and discharges to ensure real-time accuracy regarding capacity constraints, team census, and bed availability.
• Manages incoming hospital transfer requests:
  • Serves as the initial point of contact for outside hospitals requesting interfacility transfer for oncology patients.
  • Elicits and synthesizes required information and routes requests to the correct partner transfer center using established guidelines.
  • Communicates with DFCI-accepting providers to confirm transfers and need for tertiary-level care, aiding in prioritization.
• Maintains access tracking tools and reporting:
  • Collects and reconciles inpatient admission and discharge data.
  • Compiles and analyzes weekly metrics/data reports for team review.
  • Produces and maintains a daily bed report for oncology patients admitted across multiple campuses.

Requirements

• High School Diploma or G.E.D. required; Bachelor’s Degree in Health Administration, Nursing, or related field preferred.
• 2 years of experience in healthcare and/or customer service or a related field required; experience in a healthcare setting preferred.
• Understanding of healthcare operations (hospital admissions, patient transfers, bed management/capacity concepts).
• Basic medical terminology and comfort working with clinical information.
• Knowledge of privacy/confidentiality requirements (e.g., HIPAA) and appropriate handling of sensitive patient information.
• Strong verbal communication and professional phone etiquette; ability to build rapport with outside hospitals and internal teams.
• Clear, concise written communication for email updates, handoffs, and status summaries.
• Excellent data entry and documentation skills with high attention to detail and accuracy.
• Proficiency with Microsoft Office (especially Excel) and ability to maintain tracking tools and basic reporting.
• Ability to learn and navigate multiple tools/systems (e.g., bed board/capacity tools, shared tracking logs, messaging platforms).
• Prioritization and task management in a fast-paced, interruption-heavy environment while maintaining accuracy.
• Problem-solving and process-following skills.
• Ability to work effectively with a wide range of clinical stakeholders.
• Ability to work independently during off-hours with limited on-site support and recognize when to escalate.
• Ability to provide reliable handoffs across shifts and maintain continuity of information.
• Ability to adapt to changing priorities, workflow updates, and evolving coverage models.
• Ability to meet scheduling requirements for a 24/7 role (shifts may include days, evenings, overnights, weekends, and holidays).

Special Working Conditions

• Remote, with occasional time on-site.
• Secure, private workspace compliant with HIPAA (no printing PHI).
• Reliable high-speed internet; ability to use computer, VPN, softphone, and collaboration tools.
• Comfortable with prolonged screen time, rapid multitasking, and high-volume phone/virtual communication.
• Must work from within the United States; residence in MA or an employer-approved state may be required per HR policy.

Pay

$47,700.00 - $51,800.00