Onboarding & Training Specialist

About the role

The role involves ensuring every new AI Tutor receives a seamless, high-quality onboarding experience and continuous development.

Responsibilities

• Own the end-to-end onboarding experience for all new AI Tutors from the moment an offer is accepted
• Design, schedule, and deliver initial orientation and foundational training programs for AI Tutors
• Ensure seamless day-one readiness by coordinating equipment, system access, and login permissions prior to start
• Evaluate, create, and continuously improve training materials, playbooks, and resources based on feedback from tutors, managers, and evolving program needs
• Partner with Human Data leads and subject-matter experts to identify skill gaps and deliver targeted continuous development
• Track tutor progress through onboarding and early performance milestones, including training completion and related system access or readiness status, and proactively flag and resolve blockers
• Serve as the primary point of contact for new tutors, providing timely, high-quality support and guidance
• Carefully coordinate with internal stakeholders (recruiting, operations, quality, and program leads) on tutor readiness status and capacity planning
• Participate in hiring events and interviews as needed
• Manage communications and announcements to the tutor population

Qualifications

• Bachelor’s degree
• 1+ years of professional experience in onboarding, training, learning & development, human resources, customer success, or a related people-facing role

Preferred Skills and Experience

• Direct experience onboarding or training contractors, contingent workers, or specialized talent (especially in AI, data labeling, content moderation, or similar high-volume quality programs)
• Experience designing and facilitating live or asynchronous training sessions
• Strong organizational, multi-tasking, and prioritization skills in a fast-moving environment
• Excellent written and verbal communication skills with the ability to explain complex processes simply
• A high sense of urgency, ownership, and attention to detail
• Comfort working with tracking systems, spreadsheets, and basic learning tools
• Familiarity with AI/ML data collection or human feedback workflows is a plus

Requirements

• Preference for candidates based in or willing to relocate to the Palo Alto, CA area; remote work is also possible

Compensation and Benefits

• US-based candidates: $76,000 - $138,000 USD depending on factors including relevant experience, skills, education, geographic location, and qualifications
• International candidates: Information will be provided to you during the recruitment process
• Base salary is just one part of our total rewards package at SpaceXAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks
• Benefits vary based on employment type, location and jurisdiction
• Specific details and role specific information will be provided to you during the interview process