Onboarding Supervisor

About the Role

The Onboarding Supervisor — Revenue Cycle Management leads the successful transition of new MBC clients from kickoff through implementation, training, go-live, and post-launch stabilization. This role serves as a primary operational leader and client contact, coordinating system configuration, workflow development, training, implementation timelines, operational readiness, and go-live support.

You will collaborate with the Onboarding Team, Billing, Accounts Receivable, Credentialing, Training, IT, Development, Leadership, vendors, and client stakeholders to ensure each practice is prepared for a smooth transition into active billing operations. The role also oversees the implementation of systems, technology, and workflows, including practice management or EMR conversions, clearinghouse connectivity, data migration, integrations, and communication platforms.

After go-live, you will remain actively involved for approximately 30 days to monitor performance, resolve implementation-related issues, support workflow stabilization, and coordinate a complete handoff to ongoing Accounts Receivable Operations.

Responsibilities

• Own new-client implementation from kickoff through go-live and post-launch stabilization.
• Serve as a primary client-facing leader throughout the implementation period.
• Establish and manage implementation timelines, milestones, responsibilities, dependencies, and readiness requirements.
• Lead implementation meetings, workflow reviews, training coordination, readiness assessments, status calls, and go-live planning.
• Coordinate activities across Onboarding, Billing, Accounts Receivable, Credentialing, IT, Training, Development, Leadership, vendors, and client teams.
• Evaluate revenue cycle workflows related to registration, insurance verification, charge capture, claims submission, payment processing, denials, collections, and AR.
• Identify workflow, system, or operational risks that could impact billing continuity, reimbursement, implementation timelines, or client experience.
• Ensure required payer information, documentation, system access, data, integrations, and implementation requirements are validated prior to launch.
• Lead the operational aspects of practice management, EMR/EHR, billing system, clearinghouse, ERA/EDI, and related technology implementations or conversions.
• Coordinate data migration, system configuration, testing, access requirements, and implementation readiness.
• Monitor early post-launch revenue cycle activity and coordinate resolution of system, workflow, training, and operational issues.
• Maintain clear implementation documentation, communicate risks and decisions, and drive accountability across internal and external stakeholders.
• Lead the formal transition from Implementation into ongoing Accounts Receivable Operations following the stabilization period.

Qualifications

• 4+ years of experience in healthcare revenue cycle management, medical billing operations, healthcare implementation, client onboarding, practice management, or a closely related field.
• Strong working knowledge of the medical revenue cycle, including claims, reimbursement, accounts receivable, collections, denials, payer workflows, and payment posting.
• Demonstrated experience leading healthcare implementations, client transitions, system conversions, operational projects, or similar initiatives.
• Strong project management, organizational, communication, and problem-solving skills with the ability to manage multiple concurrent implementations.
• Experience with healthcare practice management systems, EMR/EHR platforms, billing systems, clearinghouses, or related healthcare technologies.
• Ability to identify project dependencies, manage deadlines, maintain accountability, escalate risks, and exercise sound judgment.
• Strong client-facing communication skills with experience leading meetings and navigating complex operational conversations.
• Experience within outpatient rehabilitation, physical therapy, occupational therapy, speech therapy, an RCM organization, or another ambulatory healthcare environment preferred.
• Experience with clearinghouses, EDI, ERA/EFT workflows, payer enrollment, Microsoft Teams, Microsoft 365, or project management platforms preferred.
• Formal project management training or certification is a plus.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with 50% employer match up to 6% per paycheck
• Paid holidays and paid time off
• Company-paid life insurance and voluntary life options
• Short- and long-term disability coverage
• Employee Assistance Program, including mental health services
• Bonus program

Pay

Salary Range: $52,000–$60,000 annually. Compensation is based on relevant experience, revenue cycle knowledge, implementation experience, and overall qualifications.