Onboarding/Offboarding Engineer

About the role

The Onboarding & Offboarding Engineer is responsible for leading the technical onboarding, upboarding, and offboarding of client-partners. This role oversees technical discovery, documentation, solution deployment, knowledge transfer, and transition planning to ensure a seamless partner experience and operational readiness. The position works closely with Sales, Partner Success, Projects, Core Services, and Service teams to deliver consistent, scalable, and standardized transition processes.

Essential Responsibilities

• Partner Onboarding
• Partner Upboarding
• Partner Offboarding
• Technical Discovery & Assessment
• Technical Documentation
• Standards Alignment
• Cross-Functional Collaboration
• Knowledge Transfer & Handoff

Experience

• 3+ years of experience in technical support, systems administration, project implementation, onboarding, or related IT roles.
• Experience working in a Managed Service Provider (MSP) environment.
• Experience creating and maintaining technical documentation.

Education

• Associate degree in Information Technology, Computer Science, Cybersecurity, or related field, or equivalent work experience.

Skills & Abilities

• Microsoft 365, Entra ID, Active Directory, and Windows Server administration.
• Networking fundamentals including VLANs, DHCP, DNS, firewalls, switching, wireless, and VPN.
• IT documentation platforms (IT Glue preferred).
• PSA/RMM platforms such as ConnectWise Manage and Datto RMM.
• Network discovery, asset management, and environment documentation.
• Strong organizational, documentation, and project coordination skills.
• Ability to identify and document infrastructure, backup, VoIP, and business applications.

Additional Responsibilities

• Manage onboarding, upboarding, and offboarding projects.
• Maintain technical documentation and environment records.
• Deploy Entech standards, tools, and security solutions.
• Support project execution, migrations, and knowledge transfer.
• Cookordination with internal teams, partners, and vendors.
• Conduct technical assessments and maintain network documentation.

Benefits

• Free Employee Medical Insurance
• Additional Employer Paid Medical Options
• Fully Vested 401(k) Match
• Flexible Time Off (an unlimited amount of paid time off days)
• Free $10,000 Life Insurance Policy
• Six Paid Holidays – PLUS Black Friday!
• Flexible Schedule Options
• Fun Employee Events – Yearly Culture Building Events
• Options available for dental, vision, accident, hospital, short term disability, long term disability, Identity theft protection and additional life insurance.

Entech

• Equal Opportunity Employer
• Participates in E-verify for all employees.

Qualifications

• This position requires the passing of a level 2 background check as well as a pre-employment drug screening.
• A valid driver’s license is required for this position.