Onboarding manager

About the role

As an onboarding manager, you ensure schools not only start with BeSmart Campus but truly succeed with it. You help the platform land internally, engaging teachers, students, mentors, team leaders, and where necessary, school management or boards. You make onboarding simple, practical, and scalable—without adding to the workload of already overburdened teachers. This role is for someone who understands that adoption isn’t about manuals, but about driving change. You bring structure, remove obstacles, and ensure schools quickly experience value and continue using the platform.

Responsibilities

• Onboard new schools, from kick-off to first success moments and sustained use
• Map out and ensure everyone knows what to do, why, and how
• Create implementation plans per school, with clear goals, timelines, and agreements
• Monitor adoption, identify bottlenecks, and proactively adjust
• Gather feedback from the field and translate it into improvements for onboarding, product, communication, and support
• Collaborate with sales and product teams to align expectations and ensure smooth onboarding
• Build templates, playbooks, and processes to scale onboarding without losing quality

Skills

• Strong stakeholder management—you bring people along
• Able to create structure and simplify complexity
• Sharp communication—you explain, train, and persuade without getting bogged down in theory
• Practical and hands-on—you solve problems and don’t wait for others
• Understands the realities of schools: workload, resistance, limited time, and diverse roles
• Independent, takes ownership, and sees what needs to be done

Qualifications

• Experience with onboarding, implementation, or customer success (nice to have)
• Experience in or with education (nice to have)
• Experience guiding change (nice to have)

What makes you successful here

• Combines empathy with clarity
• Drives progress and keeps everyone moving forward
• Comfortable in a scale-up: processes aren’t perfect, and you build them while executing
• Dares to manage expectations, internally and externally—you say what’s possible and what’s not

Benefits

• Competitive salary fitting for a scale-up
• High autonomy and ownership
• Flexible work environment (3 days per week in the Amsterdam office)
• Room to help shape how we work and grow