Onboarding Manager - $36.06 - $43.27 per hour

About the Role

As an Onboarding Manager, you will own the end-to-end onboarding experience for new customers, from kickoff through go-live. You will manage account configuration and testing, guide customers through implementation, troubleshoot setup and integration issues, and coordinate with internal teams to ensure a smooth transition into ongoing support. You will also help improve and scale the onboarding process by refining playbooks, templates, documentation, and reporting while managing multiple customer implementations at the same time.

Qualifications

• 2-4+ years of experience in B2B SaaS implementation or customer onboarding.
• Excellent written and verbal communication skills, with a kind, empathetic, and customer-first approach.
• Strong organizational and process-management skills, with the ability to create structure rather than wait for established processes.
• Comfort working in an early-stage environment where priorities, processes, and workflows may still be evolving.
• A scalable problem-solving mindset, with the ability to resolve immediate customer needs while also identifying ways to make solutions repeatable.
• Familiarity with CRM and customer support platforms such as HubSpot, Salesforce, Intercom, or similar tools.
• Experience with hospitality technology, including point-of-sale systems, reservation platforms, or restaurant software, is a strong plus.

Pay

$75,000-$90,000 per year