Onboarding Guide (Patient Enrollment), Spanish/English Bilingual

What You'll Actually Do

• Convert referrals into active clients by helping families understand what Hera is and how we can be valuable in their care journey
• Guide families through the onboarding process - paperwork, documentation, insurance verification, scheduling - so nothing stalls
• Cook up a smooth handoff to their matched Hero
• Help families navigate technology: uploading documents, joining telehealth appointments, signing e-forms
• Spot friction in the intake process and fix it - not just for one family, but for every family after them
• Collaborate with our engineering team to streamline workflows and scale how many families we can onboard without sacrificing quality

Who You Are

• Have a background in healthcare sales, care coordination, or customer success — especially with older adults or their families
• Warm on the phone and sharp on the follow-through. Families trust you quickly and nothing falls through the cracks
• Think "how do I get this from 2 hours to 15 minutes" without cutting corners
• Hold yourself to a high bar: done right, not just done
• Are tech-savvy and energized by fast-moving environments where the playbook is still being written

The Role

• 1099 flexibility, 30–40 hrs/week in business hours EST (you set your schedule)
• $25-30/hour base + enrollment bonuses (top performers earn $40-50/hour)
• Must be fluent in both Spanish and English
• Be the first point of contact after a doctor refers a family to Hera - guide them from "what is Hera?" to their first Hero appointment
• Remote - must be located in the United States