Onboarding Consultant I, Menu Multilingual Onboarding (Spanish)
The Multilingual Onboarding Consultant, Menu (Spanish)
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
What You’ll Do
- Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Go-Live phase, and build out onboarding plans that will produce a high quality implementation experience within timeline and budget.
- Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilize Toast - this includes management of labor and food costs, table turn time and guest relationships.
- Responsible for consulting with clients to determine configuration needs prior to go-live and communicate any unique needs to the project resources.
- Perform onboarding configurations remotely while documenting the go-live process, observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project.
- Create & lead an onboarding training plan to the entire restaurant staff on how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience.
- Manage several onboarding engagements simultaneously, including large books of onboarding business (80+ restaurants) in your region.
What You'll Need To Thrive
- Bilingual/Fluent in Spanish & English required, both written and verbal
- Ability to translate restaurant operations and payroll concepts to varying knowledge levels
- Ability to translate written materials as needed to support your customers
- 3 + years of experience in a role responsible for customer satisfaction and business operations, including management of long-term customer relationships (4-6 weeks or more)
- Success operating independently and navigating competing priorities in a constantly changing environment
- Proven track record of success in meeting and exceeding goals
- Excellent communication, organizational, and influencing skills
How Toast Uses AI In Its Hiring Process
Toast uses AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs.
Pay
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location.
- Zone A: $65,000—$80,000 USD
- Zone B: $55,000—$60,000 USD
- Zone C: $50,000—$55,000 USD
Benefits
Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
Location Expectations
Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast.
Diversity, Equity, and Inclusion
We embrace diversity, equity, and inclusion with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
Equal Opportunity Employer
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.