Onboarding and Experience Specialist

About the role

The Onboarding and Experience Specialist is responsible for executing all onboarding related activities for new team members and transfers for the system. The Onboarding and Experience Specialist is responsible for processing in-seat promotions, demotions, lateral moves and additional jobs for team members. The Onboarding and Experience Specialist is committed to ensuring a positive onboarding experience for team members. The Onboarding and Experience Specialist will also serve as a point of continued support for new team members through their first year of hire at Rochester Regional Health. The Onboarding and Experience Specialist will help acclimate new team members to the health system and provide an experience where team members feel welcomed and have a sense of belonging.

Location: Riedman Campus, Clifton Springs, NY 14432. Full-time, 40 hours per week.

Onboarding Responsibilities

• Build relationships with new team members and existing employees throughout the pre-employment and transfer onboarding process.
• Mentor candidates through the onboarding process, communicating next steps and timelines to ensure validation of qualifications in a timely manner.
• Communicate candidate status to key stakeholders such as hiring manager, recruiter, learning and development, and any additional departments throughout the onboarding process.
• Manage all pre-employment background checks, including those required by company or regulatory authorities.
• Partner with affiliations to schedule pre-employment health appointments for new team members.
• Perform other duties as assigned.

Experience Responsibilities

• Support new team members through their first year of employment.
• Create an environment of engagement and belonging for new team members.
• Communicate to leaders identified issues related to new team members' experience.
• Collect and document new team member feedback and share with appropriate parties.

Required Qualifications

• 2 years of relatable experience required.

Preferred Qualifications

• Associate’s degree preferred.
• Excellent verbal and written communication skills.
• Proven ability to build relationships.
• Critical thinking skills with the ability to sense environments and people in need of support.
• Knowledge of personnel procedures and policies.
• Detail oriented and client focused.
• Ability to prioritize workload, multitask and meet deadlines.
• Proficient with Microsoft Office Suite.

Physical Requirements

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

Schedule

Monday – Friday, 8:00 am – 4:30 pm (40 hours per week).

Pay Range

$19.75 – $23.00 per hour. The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.