On Time Delivery Associate

Job Overview

The On-Time Delivery team is responsible for providing a seamless and unparalleled client experience during the production and order delivery processes. This position works across Showrooms, Production, and Freight to elevate the client experience by proactively addressing production concerns and ensuring orders are delivered on time.

• Manage the production process with a client-first approach.
  • Change, hold, and cancellation order management
  • Date management
  • In production questions/issues (i.e. COM/COL, inspection images, etc.)
  • Backorder management for Instock product
• Proactively communicate with the Showroom during the production process to ensure client expectations are met.
  • Evaluate the client Requested Delivery Date (RDD) up-front before the order is released for Production.
  • Determine if the RDD can be met with Production/Freight.
  • Communicate to Sales the reasons why an RDD cannot be met, including presenting other options available for the client.
  • Ensure all orders with approved RDDs are scheduled appropriately to meet the client's expectation.
  • Track the status of these orders to completion.
  • If there are any changes (ECD change, freight etc.), that will impact the RDD. Determine the best course of action for the client and communicate the plan to the showroom.
  • Work with Freight and Production to ensure the RDD is met.
• Manage all Priority orders (MTO orders that are late, orders that have multiple ECD changes, top clients, large projects, etc.):
  • Proactively monitor Estimated Completion Dates.
  • Determine the best course of action when there is an ECD change and communicate with the showroom, including detailed reasoning for the change, relevant impacts, and potential solutions.

Primary Responsibilities

Manage the production process with a client first approach. This includes but is not limited to the following processes:

• Change, hold, and cancellation order management
• Date management
• In production questions/issues (i.e. COM/COL, inspection images, etc.)
• Backorder management for Instock product
• Proactively communicate with the Showroom during the production process to ensure client expectations are met.
• Evaluate the client Requested Delivery Date (RDD) up-front before the order is released for Production.
• Work with Production/Freight to determine if the RDD can be met.
• Communicate to Sales the reasons why an RDD cannot be met. Present other options available for the client.
• Ensure all orders with approved RDDs are then scheduled appropriately to meet the client expectation.
• Track the status of these orders to completion.
• If there are any changes (ECD change, freight etc.), that will impact the RDD. Determine the best course of action for the client and communicate the plan to the showroom.
• Work with Freight and Production to ensure the RDD is met.
• Manage all Priority orders (MTO orders that are late, orders that have multiple ECD changes, top clients, large projects, etc.). Proactively monitor Estimated Completion Dates. Determine the best course of action when there is an ECD change and communicate with the showroom, including detailed reasoning for the change, relevant impacts, and potential solutions.

Job Requirements

• 3-5 years of experience in a customer service or sales support position; familiarity with small, domestic manufacturing a plus; experience in MTO luxury goods a plus
• Bachelor’s degree required
• Strong client first focus and communication skills
• Strong technical skills – Microsoft office required

Who We Hire

• We hire qualified applicants representing a wide range of backgrounds and abilities.
• Holly Hunt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more.
• We are committed to equal opportunity employment, including veterans and people with disabilities.

Pay & Benefits

• Compensation range for this role is $55,717.50 - $73,370.00.
• Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors.
• You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs.
• The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.