On-site Specialist

Position: On-site Specialist • Department: Facilities Management • Reports To: Site Manager • Salary grade: DOE • FLSA Status: Full Time / Non-Exempt / Hourly • Location: CapMetro

Company Overview

DOCUmation is a privately-held technology solutions company that provides IT, print, and software-managed services to business and other organizations throughout Texas. Headquartered in San Antonio, TX, our company has been serving customers for more than 30 years.

Description

DOCUmation is a managed service provider (MSP) that offers technology solutions to businesses across Texas; these services include, but are not limited to, managed print, managed IT, and facilities management (FM). The Onsite Specialist is responsible for delivering comprehensive onsite services at a customer location. This role supports daily operations across print production, mailroom and scan center services, courier operations, meeting room furniture configuration, and copier/printer fleet management. The ideal candidate demonstrates strong customer skills, clear communication, and a solid understanding of print shop and mailroom workflows.

Responsibilities

• Manage daily mailroom operations, including sorting, distributing, packaging, and delivering mail and parcels.
• Ensure all incoming and outgoing mail is processed accurately and within established service timelines.
• Operate production copying and printing equipment, including finishing devices such as cutters, folders, and binding equipment.
• Support scan center operations by preparing documents, performing scanning tasks, and conducting quality control checks.
• Troubleshoot and resolve equipment or workflow issues related to printers, scanners, and production devices.
• Perform courier services using a company-provided vehicle.
• Carry out additional duties as assigned to support operational needs.

Experience & Required Skills

• Working knowledge of Microsoft Office or similar office productivity applications.
• Strong attention to detail with the ability to multi-task in a fast-paced environment.
• Excellent customer service and communication skills.
• Clean driving record.

Education & Certification

• Minimum: High School Diploma or GED.

Physical Requirements

• Ability to lift up to 50 pounds.
• Ability to sit for extended periods of time.
• Ability to stand, stoop, bend, and kneel.
• Visual acuity to read printed and electronic documents.
• Ability to regularly speak clearly so listeners may understand.
• Ability to understand the speech of others.

Special Requirements

• Must maintain a valid driver's license and an acceptable driving record throughout employment.
• Must successfully meet all company driving and insurance eligibility requirements.

Benefits

• Generous Paid Time Off (PTO) policy.
• Parental and caregiver leave.
• Tuition reimbursement.
• Quarterly bonuses for eligible positions.
• Paid holidays.
• 401(k) plan with employer match.
• Paid Volunteer Time Off (VTO)
• Pre-paid legal coverage available
• FSA and HSA options